Sabrina Carrossa Email & Phone Number

Italy

Arese, Lombardy, Italy

Lead a 8-member team as data analyst manager for EMEA Stellantis' Customer Service Centre. Select achievements:• user requirement to develop PBI tools with specific views to perform custom analysis• standardization of KPIs, filters, formulas and reports among regions (EMEA, LATAM, NA)• provide valuable insights to improve the CRM system (Salesforce)• coordinate the team workload to provide timly update of KPIs, volumes for forecast and invoice• take part of global team to identify the best KPIs measure• organize the transition to new providers, measuring performance and training on how to performe daily monitoring of main KPIs

Arese, Lombardia, Italia

Arese

Employed within the “Reporting & data analysis” (2013-2014; 2019-now) and the “Quality Support” (2015-2019) divisions, I perform quantitative and qualitative data analysis, mainly focused on improving the customer satisfaction with FCA services. More specifically, I’ve been involved in the following activities:• During the last year I coordinated the development of the new reporting system, with migration from old tools (QlikView, DSS MicroStrategy) to the QlikSense platform: drafting new requirements; reviewing KPI and PI indicators; Gantt drafting; coordination of consultants and internal resources; verification of QlikSense dashboards; testbook and test creation; developing new QlikSense pages/objects;• Reports revision and automatization by using VBA Macros and DSS MicroStrategy schedulations;• Development of Dashboards and ad hoc reports with Excel and QlickView;• Realizing ad hoc report to underscore phenomena and understanding trends, causes and making comparisons.• Support the process of Customer Satisfaction Survey Insourcing • Supporting Brand/Market in developing Survey design and questionnaires for marketing purposes or customer satisfaction analysis

Milano

Qualitative and quantitative research to support the legislative action and government of Lombardy Region.

Trento Area, Italy

Data analyst, quantitative researcher expert in longitudinal and multilevel models, data management and statistical packages (Stata, SPSS, R, ...).

Trento Area, Italy

Laboratory for Phd Students in Sociology and Economy, 12 hours of teaching.Particularly, I focused on stata programming (macro, return command, loop and branching) and on linear and logistic regression.

Trento Area, Italy

Programme: descriptive analysis, linear/logistic and quantilic regression, factor analysis and programming in Stata.

Trento Area, Italy

Logistics management (hotels, catering and conference rooms); graphic design and web marketing (content management, email marketing, web analytics).

Trento Area, Italy

Research activities under the projects Equalsoc "Atypical Employment and Welfare Regimes" and "Changing Work and Family in the EU". Statistical analysis aimed at the publication of national and international scientific journals on the issue of inequality of distribution.

Researcher in the social-economic field.

Trento Area, Italy

Logistics management (hotels, catering and conference rooms); graphic design and web marketing (content management, email marketing, web analytics).

Researcher assistant, employed in a placement analysis about the effectiveness of vocational training in Lombardia. Tasks: writing the questionnaire, field supervision, data cleaning, data analysis and reporting.

Phd, Sociology And Social Research

Dissertation title: “Poverty and deprivation in Europe. An examination of the conceptual and methodological aspects and the mechanisms.

Sociology, Aging, Health Deprivation

Dissertation title: "Health deprivation among elderly people. A multivariate analysis with ECHP data". Vote: 110/110 cum laude