Sabrina Flores Email and Phone Number

• Engage with clients weekly to understand and define their existing patient registration workflow and eligibility verification processes.• Manage end-to-end customer implementations, supporting clients from the end of sales to their transition to client success. • Digitize and map client’s practices onto the Clearwave solution, streamlining clinic operations, enhancing efficiency, and increasing revenue collection at the point of service. • Lead and support add on projects to continue to expand client solutions.

• First point of contact upon patient arrival to their clinical appointment.• Complete patients’ check in by confirming updating of patient demographics, registration, and insurance information, scheduling, and entering referrals.• Communicate regularly with clinical and administrative staff to ensure updated workflow procedure.

• Provide evaluation support through the Program Evaluation and Quality Improvement team • Assist in the collection of necessary data for reporting and accreditation purposes for clients, primarily NoGAPP and CAPACITY• Design, modify, and deploy Qualtrics-based survey to document students’ individual patient encounters, clinical hours, and participation in activities around community-based primary care nursing • Draft evaluation reports based on Qualtrics data by summarizing methods, creating data visualizations, and providing discussion and recommendations based on nurses’ experience and perception

• Led, scheduled, and coordinated 45 child behavior studies on children aged 3-5 years and 6 adults with Williams Syndrome with a study focus on Theory of Mind. • Developed 2 engaging animation slideshows for behavioral testing in children. • Transcribed interview records and coded qualitative interview responses in an excel database.

• Scheduled appointments for behavioral and fMRI testing with Emory Psychology Department• Assigned lab meetings for undergraduate or graduate students to host

• Provide administrative support to the clinical team by collaborating with external & internal care team staff• Ensure patients are assisted in a timely and courteous manner by functioning as the primary contact for the physician's practice • Assist in scheduling patients’ tests, appointments, and procedures via Epic/Cadence• Update and maintain the electronic medical records (EMR)• Prepare patient materials such as radiology and pathology for submission using Clinical Information Systems (CIS)

• Wrote articles designed to inform students and parents about mental health and wellbeing • Researched effective ways to reduce anxiety and tailor information for a young adult demographic

• Responded to calls and emails about questions and concerns from parents and students regarding housing assignments, maintenance, and registration • Updated Excel database of new keys, student staff rooms, and housing access cards• Completed day to day operations such as assisting with lockouts, lock changes, and flyer approval