Sabrina H. Email & Phone Number

- Conceptualized, planned, and executed the launch of Coco & Spice Baby Boutique, from market research to website development, resulting in a successful online storefront catering to the needs of parents and caregivers who are passionate about sustainable and eco-friendly commerce. - Crafted a compelling brand identity, including logo design, color scheme, and tone of communication, creating a cohesive and appealing brand image.- Curated a diverse inventory of premium baby products, leveraging market insights to offer a range of items that resonate with the target audience.- Implemented SEO strategies, resulting in improved search engine visibility and increased organic traffic to the website.- Developed and executed a comprehensive social media strategy across platforms, growing the brand's online presence and engaging with the target audience through compelling content and interactive campaigns.- Orchestrated email marketing campaigns, nurturing customer relationships and driving repeat purchases through personalized recommendations, exclusive offers, and informative content.

San Francisco, California, Us

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San Francisco, California, Us

Managed a book of business with a focus on revenue growth and retention while providing an exceptional customer experience for MM and ENT eCommerce brands. Execute all phases of a customer's experience post-launch, including communication, project management, and negotiation of renewals and upsells.

Hong Kong, Hk

- Led the launch of 11 new destinations in 2020 contributing to the Americas expansion. This included market research, lead management, product planning, product development and creation.- Exceeded targeted quota, ending at 200% vs goal in Q1 and 107% vs goal in Q2 of 2020.- Worked cross-functionally with the global accounts team to leverage two API partnerships in Canada and the US.- Led the launch of 112 new activities in the region, growing our supply in those destinations by 360% YOY

San Francisco, California, Us

- First Partner Success Manager – Lead channel implementation and integrations for Rippling’s partnership clients – Brokers & Accountants, HR & IT Consulting Groups.- Provided proactive training and professional guidance for my customer's long-term lifecycle ensuring product adoption and minimizing churn.- Worked cross-functionally with the head of engineering and our customer success team to identify areas where we can better serve our existing customer base through automation or added features.

San Francisco, California, Us

- Manage a portfolio of 120+ clients across Latin America and the Caribbean - Mostly Strategic Clients like Hyatt- Educate clients on Sojern's products to ensure engagement with our platform. Communicate client's feedback/recommendations to the product team when needed.- Train customers on the Sojern platform by doing live product demos, building implementation guides to have JavaScript pixels placed, and leading the reconciliation process to ensure accurate billing.- Work directly with clients to optimize campaigns, communicate their needs and lead post-campaign analysis/review, including targeting & KPI goals.- Develop strong relationships by partnering closely with internal & external teams on day-to-day operational processes and larger, high-impact strategic improvements.- Coordinate with sales, ad operations, and external clients to ensure campaigns are successfully launched to meet client goals.- Analyze campaign performance data and provide optimization recommendations to ensure client satisfaction and renewal.- Produce campaign reports containing detailed metrics and audience insights.Notable achievements: - Won Americas Customer Success Champion (Q4 2017) award for the most outstanding performance when it comes to customer satisfaction (NPS, Voice of the Customer Champion, Cross-selling, Upselling, Retention Efforts)

Client: Chevron Retail and ExtraMile convenience store.Texaco - Mexico - Managed administrative and campaign work to ensure all projects are completed on time and on budget.- Worked closely with Account Director to initiate, coordinate, and oversee all agency activities on behalf of the client. Managed day-to-day client-agency communication.- Briefed internal team to ensure each campaign/project were executed according to the client’s expectations.- Presented creative work to clients for approval or modifications.- Handled budgets, managed campaign costs and invoiced clients and vendors.

Caracas, Dtto. Capital, Ve

Client: Blue Cross and Blue Shield of Florida (Florida Blue) & GuideWell Connect- Operated as the lead POC for all matters specific to our clients.- Created content used for proposals, reports and presentation materials.- Participated in brainstorm sessions to create original content for the development of new campaigns.- Communicated clearly the progress of monthly and quarterly initiatives to our clients.- Created and presented QBRs- Coordinated projects by communicating effectively with client & production team to follow all steps to ensure project stays on track.- Provided excellent customer service with a positive attitude to the client, on every occasion.

Caracas, Dtto. Capital, Ve

Client: Blue Cross and Blue Shield of Florida (Florida Blue) & GuideWell Connect- Assisted in creating content used for proposals, reports and correspondence/presentation materials.- Oversaw marketing campaigns, publicity promotions and the creation of brand awareness for our clients’ events.- Campaign development including coordination, analysis, and continual monitoring for progress.- Maintained internal briefs and documentation for campaigns. - Ensured all messaging for campaigns were consistent across all channels. - Provided project management and administrative support.

Bachelor Of Fine Arts (Bfa), Digital Arts

Holistic Health & Nutrition

Product Management

Education record