- Conceptualized, planned, and executed the launch of Coco & Spice Baby Boutique, from market research to website development, resulting in a successful online storefront catering to the needs of parents and caregivers who are passionate about sustainable and eco-friendly commerce. - Crafted a compelling brand identity, including logo design, color scheme, and tone of communication, creating a cohesive and appealing brand image.- Curated a diverse inventory of premium baby products, leveraging market insights to offer a range of items that resonate with the target audience.- Implemented SEO strategies, resulting in improved search engine visibility and increased organic traffic to the website.- Developed and executed a comprehensive social media strategy across platforms, growing the brand's online presence and engaging with the target audience through compelling content and interactive campaigns.- Orchestrated email marketing campaigns, nurturing customer relationships and driving repeat purchases through personalized recommendations, exclusive offers, and informative content.

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Managed a book of business with a focus on revenue growth and retention while providing an exceptional customer experience for MM and ENT eCommerce brands. Execute all phases of a customer's experience post-launch, including communication, project management, and negotiation of renewals and upsells.

- Led the launch of 11 new destinations in 2020 contributing to the Americas expansion. This included market research, lead management, product planning, product development and creation.- Exceeded targeted quota, ending at 200% vs goal in Q1 and 107% vs goal in Q2 of 2020.- Worked cross-functionally with the global accounts team to leverage two API partnerships in Canada and the US.- Led the launch of 112 new activities in the region, growing our supply in those destinations by 360% YOY

- First Partner Success Manager – Lead channel implementation and integrations for Rippling’s partnership clients – Brokers & Accountants, HR & IT Consulting Groups.- Provided proactive training and professional guidance for my customer's long-term lifecycle ensuring product adoption and minimizing churn.- Worked cross-functionally with the head of engineering and our customer success team to identify areas where we can better serve our existing customer base through automation or added features.

- Manage a portfolio of 120+ clients across Latin America and the Caribbean - Mostly Strategic Clients like Hyatt- Educate clients on Sojern's products to ensure engagement with our platform. Communicate client's feedback/recommendations to the product team when needed.- Train customers on the Sojern platform by doing live product demos, building implementation guides to have JavaScript pixels placed, and leading the reconciliation process to ensure accurate billing.- Work directly with clients to optimize campaigns, communicate their needs and lead post-campaign analysis/review, including targeting & KPI goals.- Develop strong relationships by partnering closely with internal & external teams on day-to-day operational processes and larger, high-impact strategic improvements.- Coordinate with sales, ad operations, and external clients to ensure campaigns are successfully launched to meet client goals.- Analyze campaign performance data and provide optimization recommendations to ensure client satisfaction and renewal.- Produce campaign reports containing detailed metrics and audience insights.Notable achievements: - Won Americas Customer Success Champion (Q4 2017) award for the most outstanding performance when it comes to customer satisfaction (NPS, Voice of the Customer Champion, Cross-selling, Upselling, Retention Efforts)

Client: Chevron Retail and ExtraMile convenience store.Texaco - Mexico - Managed administrative and campaign work to ensure all projects are completed on time and on budget.- Worked closely with Account Director to initiate, coordinate, and oversee all agency activities on behalf of the client. Managed day-to-day client-agency communication.- Briefed internal team to ensure each campaign/project were executed according to the client’s expectations.- Presented creative work to clients for approval or modifications.- Handled budgets, managed campaign costs and invoiced clients and vendors.

Client: Blue Cross and Blue Shield of Florida (Florida Blue) & GuideWell Connect- Operated as the lead POC for all matters specific to our clients.- Created content used for proposals, reports and presentation materials.- Participated in brainstorm sessions to create original content for the development of new campaigns.- Communicated clearly the progress of monthly and quarterly initiatives to our clients.- Created and presented QBRs- Coordinated projects by communicating effectively with client & production team to follow all steps to ensure project stays on track.- Provided excellent customer service with a positive attitude to the client, on every occasion.

Client: Blue Cross and Blue Shield of Florida (Florida Blue) & GuideWell Connect- Assisted in creating content used for proposals, reports and correspondence/presentation materials.- Oversaw marketing campaigns, publicity promotions and the creation of brand awareness for our clients’ events.- Campaign development including coordination, analysis, and continual monitoring for progress.- Maintained internal briefs and documentation for campaigns. - Ensured all messaging for campaigns were consistent across all channels. - Provided project management and administrative support.