Ensure 200-400 client concerns and services are addressed daily while ensuring a growth of revenue.Provide accurate descriptions of services performed to our clientele via phone, email, and our software systems email platform.Ensure the most qualified technicians are scheduled to address client concerns. This results in client satisfaction and minimal visits to the clients house which results in higher revenue.Address escalated client concerns and disputes due to errors in service by technicians or scheduling concerns within our dispatch department.Work directly with our technicians, management team and clients to address each department's permitting within 20 municipalities located in the DMV Area. Issue processes and procedures to ensure company records are kept up to date to include but not limited to our business licenses and technology equipment.Organize and plan company events

Client Relations ManagerAddress and promote our services to homeowners.Provide courteous and accurate information of all services, especially our membership specials and  benefits for our clients.Schedule with the most qualified technicians and provide estimates for clients before and after any services have been performed.Directly handle any disputes between the client and provide courses of actionOrder and ensure parts are available to address each jobs repairsMarketing ManagerProvide promotional opportunities within our team to ensure clients are provided the best prices and equipment.Provide community involvement and marketing paths to ensure the growth of our company.Office ManagerOversee and distribute task throughout office personalInput and address equipment and services within our price-bookSchedule and assert team and individual meetings to ensure clear expectationsOrganize and plan company eventsIssue and book accommodations for team members including but not limited to transportation.Human Resources ManagerPost Job offerings throughout multiple departments within the companyEnsure personnel records are kept up to dateArrange interviews with the appropriate personalLook after the health, safety, and welfare of employeesProcess payroll to include but not limited to hourly, commission, bonuses, and overtime.Office ManagerRecord and process payments made by service and construction clientsAddress discrepancies between estimates provide

Address insurance agents training access needs across 12 websites hosted by American Health Insurance Plans.Address insurance agents in direction of required training mandated by Medicare.Addressed inquiries and provided technical support for approximately 45 plus active online module based courses

Provided accurate estimate for clients vehicle repairs, including but not limited to priority, and time expectations. Ensured Business Link accounts were addressed and handled within the compliance to Fiat Chrysler Association standards.Provided accurate estimates for time and cost of vehicle repair including but not limited to time adjustments awaiting special ordered parts. Ensured the safety of our clients to address all Recalls are performed by FCA Certified Technicians.Acted as a liaison between sales, service, parts and clients to ensure that new vehicle sales up-fits were addressed and expedited for the clients expectations.

Attended biweekly to weekly meetings with multiple departments to ensure verbal communication to address the stages, and processing of single family homes and townhomes.Process all paperwork and address permitting concerns within each municipalities and Homeowner Association requirementsGather and provide all documents including but not limited to permits, building plans,trusses, selection sheets, site conditions, electrical layouts, color schemes, and any additional documents mandated per community or municipality.

Coordinated with clients and team members with upcoming vehicle repairsAddressed and followed up with clients concerns via preferred contact method; phone, text, or emailManaged the process and expedition client relations and satisfaction

Loaner Fleet Manager:scheduling / coordination of useVehicle maintenance status managementInspection of vehicle to exceed Ford and internal standardsPayment processing of failure to comply with Assistant Service Advisor:Writing, handling and distribution of repair ordersAccurate estimates provided to clienteleAnswering and directing inquiries to the appropriate department and/or individual

Assisted office personnel with excavation of deal processingOrganization throughout the department

Ensured that clients were educated on their hair structure and the products and styles that best met their day to day and special occasion needs.Develop professional relationships with individual clientele and families to ensure reputation and retention was at a growth within the establishment. Research and develop customer drives and incentives within our community internally and off site.Attended corporate training to further my education and implement best practices for all clientele.

Coordinated scheduling across multiple locationsAdminister confidential medical paperwork, and computer filesWelcomed and directed patient inquiries via phone, and emailAddress patient needs were exceeded within a timely matter to ensure the health of the patient was not limited