Sabrina Lenee, Pmp, Csm, Sasm, Acc Email & Phone Number

Austin, Texas, Us

Austin, Tx, Us

Instituted a new process using collaborative tools and lean techniques to form a framework for a newly found team. Revived existing customer relationships that were troublesome by implementing projects that were strategically planned with intentional injection of quality and precision in order to restore trust and remind customers of the valuable aspects of our online banking solution. Lead concurrent efforts of development and cost estimates for product enhancements simultaneously and within 8 months had provided SOWs for over 3M in revenue, of which 1.5M were signed by EOY 2020. Created an entire Q2 Professional Services Knowledge base of tools, practices, processes, and support documentation which will enable the ability for exponential growth, scalability and team usability. Coordinated all facets of Professional Services projects: o Planning: Define scope, milestones, dependencies, coordination of scheduling with product sprint cycleso Organization: Cross-team collaboration related to schedule, follow-thru on timeframes, checkpoints and ensure communication feedbacko Leading: Communicate team assignments, manage client expectations and responsibilitieso Management: Control scope creep, drive to meet all date commitments and provide knowledge transition to support teams once feature is generally available

Austin, Tx, Us

Manage and develop client relationships and deliver multiple projects. Identify and leverage technologies, frameworks, and best practices to apply appropriately given the client's goals, industry, customer values, etc.Lead in client requirements gathering, process analysis, deployment, and user acceptance testing. Provide documented guidance and recommendations in timely fashion, using experience to identify potential issuesManage scope, project deliverables, assignments, and billing ensuring all client deliverables and expectations are met and exceeded. Deploy and manage complex Atlassian and ancillary product implementations onto staging and production environments. Lead and manage the configuration and testing of product implementations

Austin, Texas, Us

Expert empowering people and organizations at strengthening commitments to their Vision. These commitments bring forth actions that produce powerful results. Contributes a unique dimension to coaching in that they is masterful at assisting individual and teams in revealing the very core interpretations and beliefs that support each and every aspect of their life/business remaining unfulfilled.

San Francisco, California, Us

Experienced coach for both small and large enterprise businesses (i.e. Fortune 500 companies)Developed and delivered team and organization training materials and workshops, building knowledge and skills to facilitate the Agile transformation.Established and supported communities of practices to promote organizational understanding of Agile roles and to help individuals develop into them.Coached teams, Scrum Masters, Business Analysts, Managers and Executives on Agile values and principles to promote continuous improvement in practices and artifacts.Championed cultural change and collaborated with other Coaches on plans and techniques for accelerating and advancing the organization's transformation.Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency.

Austin, Texas, Us

Sustained a formulated Knowledge Management Working Group (KMWG) to integrate planning, development and implementation of knowledge initiatives across the command.Provided support for the establishment and sustainment of communities of practice.Promoted knowledge sharing through the organizations business processes and systems to facilitate a seamless exchange of knowledge across the organizationWorked with team members in defining customer requirements, driving projects to completion, assistance in training, anticipating problems and successfully launching solutions to meet those requirements

St. Louis, Missouri, Us

Provided technical advice on options, risk and impacts on business processes and technical architecture acting as Subject Matter Expert in ServiceNow application. Translated business requirements into technical requirements and provide estimates for configuration and development effort. Developed solutions documentation for ServiceNow platform implementation that are sustainable and ITIL compliant.

Jacksonville, Fl, Us

Facilitated implementation and improvement of agile practices across business and program segments. Established team ownership and responsibilities for self-managing teams. Improved team's decision making and conflict resolution. Facilitated the resolution of team impediments. Developed Scrum Masters and Product Owners.

Armonk, New York, Ny, Us

As a project leader, I drive teams to become empowered to self-organize and grow cross-functionally, as well as perform gap analysis and create solutions as required. I facilitate key scrum ceremonies in sprint planning, retrospectives, review, and daily stand-ups. My responsibilities are to identify, analyze and track risks, needs, and project statuses, coordinating and communicating with executive management on same. I manage all project details, ensuring alignment with the creation and development of IBM Cloud Architecture Center. I also oversee client proof of concepts, which enables client to utilize ingestion and queuing services provided by TWC SUN platform. I’m always overseeing multiple projects, leading cross-functional teams focused on promoting TWC SUN platform enablement, including PoCs, demos, support, and self-service portal.

Austin, Tx, Us

In my role as project manager, I oversaw the entire project lifecycle from scope to budget, managing client expectations and milestones. I led information-gathering sessions and interviews with key stakeholders to determine project needs and transformed data for functional and non-functional requirements, generating documentation to establish plans of action and detailed design specifications. Executing analysis activities including benchmarking, decision analysis, metrics and key performance indicators, I developed the Vision Scope and business requirements documentation. I worked with the delivery manager on estimates, status reporting, quality control, and risk management. Worked with clients and development teams to achieve all objectives, and mentored project members, delegating responsibilities to tech lead and developmental staff.

Armonk, New York, Ny, Us

For the security systems software group, I drove creation of platform strategy, communicating with development team on specifications, gathering feedback data to modify approaches. I also provided feedback to strategy board, identifying and addressing issues at an early stage. I was the IT system leader and key administrator ensuring software database accuracy across security portfolio for internal and external publishing tools and acted as key point person facilitating cross-team communications, ensuring projects progressed on budget and schedule. I liaised between product offering and development members, managing multiple teams of senior engineers, technical subject matter experts, and administrative personnel from multiple vendors and in-house organizations.

Armonk, New York, Ny, Us

My responsibilities were to oversee compliance for +2000 systems over the entire organization as well as test, lab, demo and build machines as lead IT security team member. I engaged in project planning for operating and information systems component certification for Tivoli Security software products, led update meetings for management and cross-functional team members on project progress and issues (including solutions development), and identified customer specifications for product specifications and development cycles, liaising between system verification testers and in-house development groups. At all times, I delivered excellent customer care and support.

Armonk, New York, Ny, Us

As executive assistant and support educator, I managed calendar, travel, appointment scheduling, presentation development, coordination of area meetings and off-site events, supply inventory and ordering, shipping, and e-mails, administering and maintaining department aliases, newsletters, and databases. I was responsible for establishing new-hire training methods for use in classroom setting, creating handouts and verbal instruction on company security guidelines, overview of onsite functions, compliance policies, Lotus Notes application, and maintenance of calendars. I executed new hire performance assessments and made recommendations for placements, generating documentation on same for upper administrative staff.

B.S. Business, Information Systems

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