Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills. Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment. Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout. Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

- Leveraged company tools and technology to confidently provide the customer with product knowledge, which enhanced customer engagement and maximized sales goals - Performed register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines- Consistently demonstrated customer first selling standards in order to deliver a positive customer experience and to achieve daily sales goals.