Sabrina Gray Email & Phone Number

Kirkland, WA, US

Seattle, Washington, United States

Led a team that was responsible for maintaining system wide upstatus on proprietary system. Ensured that all updates to Microsoft proprietary. Assisted in deploying a team when brought on to new project. Took lead on new technologies while at Microsoft.

Greater Seattle Area

PMO analyst role to execute activities related to project management, perform administrative functions, like coordinating meetings, preparing slides, collecting documentationSupport clients to design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace.

Greater Seattle Area

• (Contract Position)Worked with customers on a daily basis to ensure that all issues were resolved in a timely and efficient manner. Worked with team members to ensure that all projects that were ongoing were monitored.
• Took lead in developing knowledge bases for 1st level analysts to resolve issues at lowest level
• Worked with external vendors to ensure that hardware issues were resolved
• Created training material for follow on individuals to streamline onboarding
• Established procedures to ensure that are used to create specialized devices

• (Contract Position) Delivered superior customer service to over 8000 stores nationwide and in Canada to ensure that customers networks were functioning in the correct manner. Retained proper documentation to ensure all.
• Worked with vendors to ensure that network issues were reported and fixed in a timely manner
• Took lead in properly deploying new network equipment to retail stores across United States
• Contributed to resolving issues with customers network capable devices not connecting to network

• (Contract Position)Liberty Mutual July 2012-August 2013 Provided First line triage at for customers by resolving customers computing issues at lowest level possible. Maintained proper record keeping of all customer.
• Maintained an above industry standard 88% Enterprise software first call resolution rate
• Appointed by management to record daily meeting notes and distribute to members of Help Desk
• Applied proper ITIL methods to customer requests for customer service.

Properly resolve and correctly route all customer requests for Desktop Support and all major computing systems. Accurately record all work done to customer computers. Selected by 3rd shift lead to handle customer calls regarding Expense.Boeing.Com Strong knowledge of Windows XP and Windows 2000 Applied advanced troubleshooting fundamentals to identify and.

Briefed personnel on required safety regulations and requirements. Assisted in nightly accounting of $96,000,000 of fuel inventories. Served as Assistant Supervisor to lead and direct 6-10 Air Force personnel.Trained 12 Air Force personnel on various job-related duties of assigned duty station; enhanced vehicle response times and reduced late vehicle.