FIT – IT Office Administration and Design with Dantek, Limerick, IrelandFETAC in communication, customer services, ECDL, desktop and image processing

I started as an IT technician and was promoted as part of the management team. - Sales representative * Opened on my own a branch office in Kerry to welcome customers o Promoted our services by developing relationship with businesses partners (Host companies, Host families, cultural activities) using networking. o Achieved my targets and deadline on finding new businesses partners in Kerry and contracts with customers o Welcomed and took care of customers * Sold our services to potential customers and business partners. This involved the following: o over the phone o during one to one meetings o during network meetings and fair events * Managed several projects and customers accounts - Customer Care * Answered queries and complains over the phone or at face to face meetings * Organised stays in Ireland, UK and France for customers * Took care of customers on arrival and during their stay in the country * Translated communication - IT Manager * Designed, maintained and administered the various websites + the intranet * Troubleshooted 15 computers, supported the team with training on site and off site * Managed IT students coming for several weeks of work experience - Financial * Helped the accountant and bookkeeper to look for debtors, checked invoices, trained the team to use our system * Participated in financial meetings to manage cash flow, expenses and benefits

- Technical support to French and English customers (Troubleshooting Mac computer, Supported customers)- Sold and provided insurance for computers (AppleCare)

Work placement as part of Leonardo Da Vinci program- Designed website using HTML - Developed database in Access with Visual Basic for company filing system- Trouble-shooting services for company users- Representing the company to liaison with business partners / host families

Part time Internship to develop and administrate Lotus Notes applications :- Found solutions to connect different databases for BNP PARIBAS (bank)- Created an intranet website for GRANDE PAROISSE (company)- Databases maintenance for BNP PARIBAS (bank)- Improved internal services for the company:--- Databases for accounting activities--- Human Resources--- External email- Administrated Domino’servers for customers applications

Several weeks work placements for my first year and second year of my degree: - Welcome customers in the company- Created databases in Lotus Notes for clients management- Updated EDF’s applications (French National company of Electricity) in Visual Basic for Application- Installed computers for professional training (Windows 98 and NT, Microsoft Office, Lotus Notes)