Sabrina Hagan Email & Phone Number

Addison, TX, US

Provide the functional and operational consultative guidance required to successfully implement and realize maximum value from intended solutions. Deliver professional subject matter and challenge and inspire creative, yet practical solutions to operational challenges in professional firms of all sizes globally.

Westlake, OH, US

• Led a global team of process engineers, project managers, change coaches, strategy managers, administrators, technical consultants, instructional designers, and technical trainers to support Hyland's Product Delivery.
• Created and delivered 1- and 3-year operational plans, including a full review and comparison of all product delivery and shared services plans (25 teams) to identify support needs and opportunities.
• Supported the Product Delivery Organization (1,800 employees) and governance teams to provide internal training and large-scale improvement initiatives.

New York, NY, US

• Recruited to oversee all steps of the healthcare credentialing process which enables Providers and Clinics to care for patients within a specific insurance network. Managed a team of 20 in-house managers and associates.
• Drove SLA performance which mitigated financial recourse, increased customer satisfaction, and secured additional contract renewals.

Jacksonville, Florida, US

• Re-engineered the function of the PMO, leveraging best-in-class knowledge and practices to ensure on-time delivery of enterprise milestones and projects. Managed projects and coached program teams and leadership.
• Drove compliance to new project management methods. Provided training and guidance to the IT, Engineering, Change Management, Logistics, and HR teams and leaders.
• Guided transitions between Waterfall, Agile, and hybrid project management methodologies, emphasizing the kanban work system.
• Built and managed communication strategy with PMO business partners (300+ users).

Seattle, Washington, US

• Co-founded the start-up. Structured and managed multi-site implementation teams of program managers and associates, growing the business to $5M.
• Reduced annual hospital supply expenditures 5% to 7%, resulting in $50 million ROI across client base by 2017, through the implementation of a kanban and daily management system.
• Reduced time needed to stock supply areas by 40% and reduced bulk inventory footprint by 30% through effective on-site inventory management.
• Increased fill rates, from a typical 80-85%, to 99%. Established KPIs to govern Low Unit of Measure (LUM) supply acquisition transitions.

Seattle, WA, US

• Led the design to standardize the supply and equipment acquisition process, end-to-end. Drove product implementation strategies to positively impact the financial position of the hospital with measurable impact on.
• Achieved 3.5% to 5% enterprise-wide reduction of supply acquisition cost, including capital purchases, by creating a value analysis process. The standardized tracking system used to manage item and service requests.
• Supported the implementation of a medical supplies kanban replenishment system that gained a reputation as best-in-class point-of-use delivery system in the nation for medical supplies. Program unified all supply chain.

San Francisco, California, US

• Assigned to a variety of retail stores/warehouses to optimize operations including store and staff oversight, inventory management, workforce planning, and merchandising.
• Increased departmental sales 5% while reducing annual inventory losses.

Master Of Business Administration - Mba, Business Administration

Bachelor Of Science (Bs), Business Management