• Responsible for all resource management including but not limited to: Performance management, hiring, terminating, and coaching staff to ensure service levels and key performance indicators are being consistently met• Created and managed an on-going service resourcing plan; creating budgets and forecasting resources and needs of the business to maintain high service levels• Developed and managed service and delivery metrics, ensuring high-quality standards are maintained.• Created training guides and materials, built processes and trained staff to ensure successful implementation.

Projects and Deployments • Own project from hand off to completion and transition to aftercare. • Prepare project and deployment plans with Solution Architects. • Manage all resources and stakeholders through all stages of a project. • Assist in creating/updating project management processes of all type. • Own the documentation of all project management processes and activities. • Evaluate projects through post project reporting and client communication. • Create long-standing relationships with all project stakeholders (clients, internal resources (sales, service and leadership), 3rd party vendors / service providers) Coordination • Own scheduling of run rate activity (all won labour/hardware opportunities) o Create backup plan with support from leadership for vacation scheduling and other time-off requests. • Track run rate activity from won to completion.

• Wrote, developed and organized the Guest Services Manual to outline step -by-step processes for personnel• Created and developed the Amherstburg Virtual Recreation platform which allowed residents to stay active, physically and mentally, during the pandemic• Forged relationships with local businesses to provide content for the Amherstburg Virtual Recreation website, allowing locals to link with locals• Created the website and social media content that engaged residents during the pandemic• Completed facility bookings for multiple areas of the venue on a daily basis• Handled multiple cash transactions a day and balanced end of day banking• Liaised with the public regarding recreational programs and quickly resolved conflicts in a professional manner

• Successfully managed more than 30 projects, ranging from $2,000 to $1,000,000 in value, with multiple projects occurring simultaneously, requiring strong attention to detail and multi-tasking skills• Responsible for delegating tasks to 10 coworkers and ensuring timely completion of deliverables by maintaining open lines of communication and providing constructive feedback• Issue Management and Resource Management for each project• Critically reviewed completed projects, determined areas where improvements could be made and implemented changes to procedures resulting in enhanced efficiencies• Liaise with clients in a professional manner to ensure understanding of project milestones• Create cost estimates, assess project budgets, and provide quotes to account managers

• Developed the first-ever youth gymnastics program for the Town of Lakeshore• Played integral role in growing the program from 50 participants to over 300 in less than a year by providing expertise in program design and management• Created a budget for purchasing new gymnastics equipment necessary for running a successful program• Hired and supervised 10 staff members and scheduled shifts to maximize efficiency

• Promoted to Program Coordinator by supervisor following successful stint as Facility Attendant• Maintained accounting records and ensured books were balanced at the end of every day• Trained 20 new employees on company policies and motivated staff to follow procedures by completing tasks with integrity and obtaining buy-in through effective leadership• Liaised with the public regarding recreational programs and confidently resolved conflicts

• Planned, coordinated, and organized camps and daily programming for over 1,000 participants• Trained, scheduled, and supervised 27 staff members while also providing regular performance evaluations • Initiated the Special Guest Program for summer camps to develop community relationships• Oversaw budgets for the recreational program and ensured financial targets were being met• Developed marketing campaigns and actively monitored the social media platforms• Communicated effectively with program participants, their parents, the public, and the Board of Directors

Edited all English media. Assistant Event Manager