Responsible for developing strategy to promote product adoption, outline and develop metrics for user success and data analysis, and facilitate opportunities for continued financial and developmental support. Drive growth and develop product messaging that differentiates eICare in the competitive Care Coordination software application market. Streamline and accelerate continuous product innovation.- Main point of contact for all users and customers.-Program Manage all aspects of new development, collecting program requirements, communicating with software engineers, and testing changes to ensure effective and accessible design and functionality.-Successfully raised over $250K to date in funds for product development and module enhancement from public and private funding sources.-Spearheaded data implementation and restructuring project; provided concept, networking, and idea for a brand new initiative that will integrate predictive analytics into the eICare software platform, improving product value, cost effectiveness, and superior efficacy of service.-Created original pitch deck and interactive presentation for product marketing and outreach.-Liaise with both in house and contracted development teams to design product upgrades, ongoing improvements, and program modules.-Responsible for coordinating prospective customer demos, negotiating subscription agreements, and on-boarding new user groups.-Oversee new development, change requests, and all new feature enhancements.-Provide real-time support for active users; collect feedback and document active user issues.-Oversaw and planned multiple new upgrades and development to meet the increased challenges to service delivery due to COVID-19.

eICare (www.eICare.org) revolutionizes care coordination by enabling real-time collaboration across multiple programs within an agency or even multiple agencies within a care network. Top features include data warehousing and analytics, customizable program modules, and user-controlled assessment and report builders. eICare was developed by Housing Works to address the shortcomings of other products on the market, and it is still informed by providers who use it daily at Federally Qualified Health Centers (FQHCs), Behavioral Health providers, Care Coordination programs, and more.

Created program forms and documentation, developed initial service model, recruited and onboarded direct service professionals for a brand new health tech startup delivering virtual care coordination and care management.

Key Strategist responsible for development of a wide range of innovative health and wellness projects. Coordinated all senior focused, health related activities, including promotion, creation, and execution of programming for NYC senior programs. Initiated digital health activities and dynamic breakthrough experimental pilots in collaboration with strategic partners. Worked with Microsoft to conceive of, develop, and initiate the first of its kind 'Virtual Senior Center', accessible to home bound seniors, garnering national attention. Designed and supervised a health promotion training program that counts over 1,000 volunteers city-wide as members, and provided health programming to participants in over 250 funded programs throughout the city.

Director, Harm Reduction Program, and Maintenance in Care Program for HIV positive, chemically dependent individuals; oversaw coordination of behavioral health, collaborative services for active patients.Development Associate, Program Conception and Development, Grant writing, budget and program management.