Sabrina Ristorto Email & Phone Number

Miami, Florida, United States

-Creating the marketing department for You Move Me Miami, part of an international franchise. Defining short, medium, and long-term goals, with the main focus on B2B marketing for the start of the department. -Market research in Miami to find potential partners for growing the business, as well as positioning the YMM Miami brand. -Searching for leads every day to have people, buildings, managements, realtors, and companies in Miami to contact daily for the company’s B2B strategy.-Making a database for all the leads and updating it every day. Platform used for this: airtable.-Forging and maintaining relationships with potential partners for growing the business, as well as positioning the YMM Miami brand. These efforts have included well-positioned brands in Miami, the US, and internationally. -Creating and implementing strategies for partnerships, backlinking, social media, and for becoming preferred vendors for high-end buildings, property managers, and companies located in Miami and Florida.-Participating with content creation for the company, both for the webpage (special focus on SEO and gaining traffic) and social media (special focus on strategic partnerships).-Tracking and reporting on performance, as well as revenue.-Daily communication with an international team in 8 different cities and 4 different countries, in English and Spanish. Coordinating processes weekly with a franchise with offices in 29 locations in Canada and the US.

Miami, Florida, United States

-Lead the customer service department and actively participate in the administration and marketing team. -Contact clients every day by calls, texts, and emails in both fluent English and Spanish. Helping with any issues they might have and also booking appointments.- Handle each customer’s case individually and offer solutions to any problem at lightning speed.-Work remotely and coordinate processes daily with clients in Miami and employees in 6 different cities and 4 different countries.- Communicate with building managers in Miami and forming good relationships with them.- Contact the company’s brokers regularly and helping keep the company’s paperwork up to date.- Oversee the company’s schedule, internal processes, and bookings for moves. - Manage claims and seek optimal solutions for clients who had a frustrating experience with the company.- Maintain and update mailing and database systems daily, using a computer.- Use varied technological programs and apps for daily tasks: the G-Suite and Chat, a cloud collaboration service (airtable), electronic signature tools (SignRequest), a cloud-based Android point of sale (POS) platform (Clover), CRM programs (MoveNet/Vonigo), a GPS tracking system (Samsara), online invoicing suite of tools (InvoiceNinja), employee scheduling apps (When I Work and Hubstaff), among others.- Receive payments, generate and send contracts, generate and send invoices and receipts for services rendered. - Design and implement staff training programs, customer service initiatives, and marketing projects to encourage the company’s growth. Conduct new employee orientations.-Write articles for the company's webpage to encourage SEO positioning in Google. This is a personal project I put together and started in the company.

- Write original SEO-friendly copy for various clients.- Handle a wide variety of topics and clients with professionalism.- Investigate in-depth for a variety of topics, using only trustworthy sources.- Evaluate other articles and texts with optimal SEO positioned in that same category to get a feel for what information the key target audience needs.- Prioritizing keywords in a natural way, making for engaging articles, not robotic repetition.- Making completely original content, offering new information that isn’t repetitive for the desired keyword or key phrase.

Venezuela

- Plan, organize and moderate English conversation clubs for UCAB students, graduates, professors, and personnel.- Advise adults from A2 to C1 English levels on how to study the language and correct their common mistakes.- Organize English conversation clubs in both virtual and face-to-face format.- Teach classes in English about American culture at the CDLE's English Camps.-Consistently hand in progress reports after every session and also every 6 months using the Google Suite and Microsoft tools.

Venezuela

-Support a professor in teaching for a subject called Dramatical Structure for the Screenwriting specialization in the major Social Communication.-Guide students in the process of writing a script for an original film.-Correct the work of students and provide useful feedback on story structure and script format.-Prepare and teach classes on Dramatical Structure, including theory and authors relevant to the subject.

Caracas, Federal District, Venezuela

- Write original SEO-friendly copy for a Latin American entrepreneurship page.- Post the articles using WordPress.- Use Yoast, a SEO optimization program, to scan the text, hyperlinks, and keyword usage. - Research trending topics for marketing, entrepreneurship, and personal finance. - Investigate in-depth for these topics, using only trustworthy sources.- Identify and propose keywords or key phrases.-Propose topics for articles and, upon approval, creating original written content for an article, offering new information that isn’t repetitive for the desired keyword or key phrase.- Evaluate other articles and texts with optimal SEO positioned in that same category to get a feel for what information the key target audience needs.- Prioritizing keywords in a natural way, making for engaging articles, not robotic repetition.https://latinentrepreneur.co/author/sabrina-ristorto/

Caracas, Federal District, Venezuela

- Edit texts in Spanish and English for a renowned international multilateral financial institution.- Coordinate communication with clients along every step of the way of a publication, across many countries simultaneously. This included authors, editors, designers, illustrators, and bankers from many countries in Latin America and Europe.- Work on-site and remotely with employees from 19 countries in America and Europe.- Participate actively in the creation of two books for CAF’s 50th anniversary, brainstorming, creating content, and editing. - Upload documents and help manage CAF's online library, Scioteca. This was developed in DSpace, an open source repository software package used for creating open access repositories for scholarly and/or published digital content. - Creating content for social media from texts from the publishing house and CAF allies.-Program content for social media using Creator Studio, a social media dashboard app.