Senior Customer Service
Current1. Employed comprehensive benchmarks to establish and monitor customer service standards.Informed customers of sales promotions and services, warranties or terms of sale, and refunds or exchanges.2. Addressed on average 100-150 inquiries daily across TWO(2) brands. 3. Resolved product issues by clarifying customer complaints, determining problems' causes, and selecting the best solutions.4. Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.5. Managed timely and effective replacement of damaged or missing products.6. Followed through on all critical inter-departmental escalations to increase customer retention rates.7. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.8. Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.9. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.10. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
