Sabrina Santoni Email & Phone Number

EHR Implementation and Software Integration (Epic Systems, EHR Enterprise Software)• Led Epic Readiness integration for Trinity Health of New England, collaborating with Epic Build teams and executive leadership to identify and mitigate 347 gaps, driving Steering Committee meetings to ensure go-live readiness, achieving an estimated ROI of $10M.• Managed task forces for Wave 9 Epic Readiness Steering Committee meetings, creating executive dashboards, kick-off decks, and conducting detailed analyses, such as Pareto analysis, to identify performance improvement opportunities and provide actionable insights for THONE operational leaders.Data Analytics and Automation Implementation• Developed an automated Productivity Tracker and Database for Revenue Cycle Back-End Billing, Follow-Up, and Variance teams, addressing data housing and processing challenges as part of a WQ Re-Organization and Optimization initiative, delivering consistent and actionable data insights.• Coded Excel scripts and built workflows to automate data updates and generate weekly summary dashboards, resulting in a 70% increase in productivity and a $800,000 reduction in accounts receivable over 90 days.

Chicago, Illinois, United States

Client Consulting • Collaborated with payor/provider clients to adopt the CMS Pricing Transparency regulation and developed client-specific methodology frameworks to meet regulation criteria and mitigate financial risk • Conducted a major provider client contractual benchmarking assessment using KPIs (size, location, IP/OP service lines and IP/OP reimbursement ratios), resulting in a defensible strategy to negotiate higher payer reimbursementsProject Management • Piloted project close-out and owned Pricing Transparency client deliverable containing finalized outputs • Established project alignment both internally and externally by coordinating client correspondences, including: setting meeting agendas, leading meetings, presenting weekly updates, and answering client questions • Owned compliance validation processes and assessments to ensure Pricing Transparency regulation adherence and data integrity, resulting in clients to ranking best in compliance across U.S. hospitals Initiatives• Leveraged RPA Automation Anywhere certification to identify areas of potential automation in workflow processes among both internal and client engagements as a member of the Guidehouse RPA Innovation Team • Collaborated as a member of the Healthcare Financial Management Association (HFMA) with subject matter experts to identify rising healthcare trends and challenges, as well as propose solutions for adaptability

Indianapolis, Indiana Area

Client Consulting • Assisted hospital clients with revenue cycle reporting strategies in accordance with Federal, State and private payer regulatory requirements • Participated in face to face client meetings for ongoing projects and new business development, creating and presenting a new project kick-off deckStrategy• Executed a competitive analysis of Revenue Cycle Management consulting firms which analyzed industry trends including finance automation, performance analytics, benchmarking, and machine learning (ML) capabilities• Presented recommendations to improve to Crowe’s capabilities in Performance Analytics Cloud Solution benchmarking, and use EDI and ML to improve analytics and automation as well as to expand Crowe’s service offerings through external partnerships and outsourcingInitiatives • Collaborated with IT to develop the recommended EDI validation framework and co-led the ML initiative to improve automated hospital transaction payer mapping and standardization

Greater New York City Area

• Co-wrote and designed the provisionary patent for Lunchbox; a theft preventative backpack featuring a bladder that refills 4x faster than any other on the current market• Consulted manufactures and potential buyers while assisting in the development and product launch of Lunchbox• Analyzed social media analytics and trends on various digital marketing platforms – Instagram, snapchat, Facebook, etc. – on the basis of competitors and buyer behaviors to maximize target customer outreach

New York, New York

• Identified and benchmarked competitors on the basis of social media presence, website services & interface, and customer service capabilities; Performed a trend analysis of website traffic linked to social media user behavior and presented currently adopted digital marketing recommendations to CEO• Implemented an online personal shopper capability segmented by target market, brand positioning, and price; Modified social media consistent with strategic goals, increasing website traffic by 12% in 6 months and social media weekly follower growth by .8% (currently at 316k) Operations • Organized sales and manufacturing data into spreadsheets and models highlighting bottlenecks, leading to logistical reliability improvements in off-line distribution and customer fulfillment

New Canaan, Connecticut

New Balance is a footwear and athletic apparel manufacturing company that goes beyond providing simply athletic shoes; New Balance provides an overall experience and shoes that are designed for each specific customer need.•Ensured each customer a personalized experience by assessing customers' physical health and lifestyle to recommend appropriate sneakers•Generated a more efficient process for retrieving products through managing inventory and store layout

New Canaan, Connecticut

New Canaan Youth Field Hockey teaches young athletes the fundamental skills of field hockey and eventually feed athletes into the varsity field hockey team.•Designed practices focusing on various skill sets and game strategies that focused on areas of improvement•Developed leadership skills through facilitating high team morale, managing schedules, strategizing plays that capitalized on each player's strengths•Improved upon communication skills by running practices and communicating in ways that 9-12 year olds would better connect and understand, such as incorporating a variety of activities