•Works closely with clinicians, departmental leadership, operations, & staff to clarify needs, prioritize requests, recommend technology design, workflow redesign, & support change to the EMR & other applications.•Identifies & implements information system solutions that support more efficient & effective work performance based on inherent knowledge of clinical functions & processes. •Identify opportunities to drive better outcomes through business process & workflow improvements•Ensure use of clinical industry standards, proper data capture & formatting to optimize re-use, interoperability & outcomes reporting•Develop training modules for new, existing, & upgraded clinical software, including all educational materials•Responsible for customizing & building clinical templates & notes to support clinical programs, efficient & accurate documentation & enable clinical data analysis•Supports new program & process implementation by designing appropriate workflows & capture in the EMR.•Ensure compliance with quality reporting organizations & is up to date with regulatory changes & can translate to meet the requirements•Incorporate change management principles to facilitate workflow & business process changes, ensuring the success & optimization of new or upgraded clinical or coaching application software •Ensure that new or upgraded clinical software is used in a way to maintain patient confidentiality & privacy, in accordance with HIPAA & all other applicable regulatory agency requirements & state guidelines •Fulfill multiple roles throughout the evaluation, development, implementation, management, & on-going support of clinical software.•Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.•Perform system assessment, process analysis, identification of system requirements, & functional definition of planned system changes.

• Conducts analysis of clinical and organizational needs. Identifies, designs and evaluates clinical information systems and applications. Recruits clinicians for work groups. Meets with clinicians for competency validation. • Participates in the development of organizational policies and initiatives related to collecting, managing and communicating clinical information. • Ensures information systems policies, procedures and technologies comply with applicable laws and regulations. Designs and delivers training materials to educate users about information technologies. • Participates in EMR design, build, implementation and training for new providers or practices. Acts as an agent of change to help promote organization adoption of EMR and workflow to optimize patient safety and experience.• Served as a go to expert for Athenahealth and Cerner Ambulatory functionality.• Functions as a consultant for Athenahealth and Cerner Ambulatory functionality, workflow, and processes.

Participates in the planning, development, training, implementation, evaluation, and maintenance of the electronic health record (EHR) and electronic practice management application (Collector) in the Tenet Physician Development practice locations.Functions as a liaison for additional Clinical Informatics Systems as requested. Responsible for facilitating communication between the clinical end users - physicians, nursing staff, physician assistants, medical assistants, nursing care practitioners, and ancillary staff. Works collaboratively and directly with the vendors and technical experts to ensure all interfaces are operating appropriately among lab, PACS, or DICOM systems. Optimizes the clinical workflow design to best meet requirements for usage of the athenaOne Collector/Clinicals applications.Responsible for maintaining the data dictionary and templates. Participates on the Clinical Systems Team, establishing teamwork through appropriate application of process, technical, and information management expertise, and in collaboration with the Sr. National Director, Clinical Systems, National Director Clinical Systems, CSS Managers, CSS Team leads and the other CSS members of the team. Facilitates Tenet Healthcare on-site implementation of Athenahealth at assigned locations, which entails traveling to said location, serving as the go-to expert for the client and using discretion and independent judgment to identify and manage the training, troubleshooting, and escalations for all staff, management, and providers.

Facilitated client on-site implementation of Athenahealth's EHR system at assigned locations, which entailed traveling to said location, serving as the go-to expert for client's & using discretion & independent judgment to identify & manage the training, troubleshooting, & escalations for all staff, management, & providers.Created SOP's, & organized all documents across associate swim-lanes to streamline processes, & create transparency among all associate & managerial staff regarding swim lanes & tasks.Monitored & vetted all project requests submitted through the Shared Services Request Form & created project plans to complete assignments.Collaborated with Resource Deployment to identify staffing for requested projects coming into the department.Main point of contact for all involved in requests (Resourcing, team or individual who submitted request, & other Go-live support team members assigned).Oversaw work on each request through completion; which included all QA efforts – identifying roadblocks, monitoring status, setting expectations, vetting request details, & training staff as needed.Facilitated training to all analyst to educate them on project completion & quality assurance processes.Escalation point for all staff regarding Shared Service Request & Go-Lives.Facilitated performance evaluation & coaching to all Client Implementation Analysts.Collaboratively created training curriculum for all topics within Athenahealth for OnTRC associate to streamline knowledge being taught within the department. All curriculum include Athena best practices, workflows, & frequently asked questions. Facilitated the planning & forecasting of OnTRC performance evaluation for future go lives among Client Implementation Associate.Created excel spreadsheets, & forms to organize data reported on analysts OnTRC performance.Developed a wider-spanning Performance Coaching program to further the quality & performance of all Client Implementation Analyst.

Supported Athenahealth clients 25%-50% on the phone as a go to expert for all questions and issues related to Athenahealth. Managed Salesforce tickets submitted, and updated clients on issues submitted within Athena.

Accounting Assistant who adapted seamlessly to constantly evolving accounting processes and technologies.Responsible for data entry into ACS database and analyzing data for errors.Provided confidentiality and record keeping of contributions for members and visitors.