Sabrina Le Email & Phone Number

San Francisco, California, US

San Francisco, CA, US

• Managed 9 global development teams based in SF Bay Area, Bangalore, and Prague within the Accounts, cross-MELT Troubleshooting, and Telemetry programs
• Bridged the gap between the Data & Insights team, Customer Experience team, and Engineering teams by creating and documenting new operational processes, resulting in the creation of the company’s product telemetry.
• Mitigated and escalated risks relating to tenant provisioning, licensing, identity, and access management, resulting in the invention of workarounds and the successful on-time release of 2 products and over 30 new.
• Drove and facilitated the collaboration of product and engineering by ensuring requirements were given in a timely manner, appropriate engineering investigations and spikes were being planned, and external Go-To-Market.

Concord, CA, US

• Spearheaded the creation of the company’s first ever digital platform by collaborating with product managers and engineering managers in SF Bay Area and Japan
• Collaborated closely with product managers, engineers, designers, and stakeholders to create a consulting management tool from inception to launch within 6 months

Concord, CA, US

• Managed a newly-created startup accelerator that resulted in 10+ collaborations with startups and the company’s first revenue-sharing partnership
• Fostered a company culture based on innovation and creativity by hosting KYOCERA’s first office-wide Designathon and Hackathon, where employees branched out of their usual projects and developed their own ideas
• Worked with administrators from regional HQs in Germany, Australia, and Asia to create and distribute content to salespeople on our learning management system

Berkeley, CA, US

• Increased efficiency in workplace by managing over 1,000 large-batch ticket purchases, exchanges, refunds, and distribution for over 50 performances and commencement ceremonies each year
• Collected over $15,000 in donations for the organization by interacting with patrons directly or over the phone to handle requests, troubleshoot errors, and answer questions to ensure customer satisfaction
• Managed select performances when managers were not present, cutting wait times for ticketing services by 50% while consistently maintaining a balanced cash drawer
• Trained new employees quickly and thoroughly, allowing them to start answering phone calls and handle patron requests without assistance within 4 days

• Created interactive maps, charts, and tables showcasing most profitable destinations to own holiday homes in the UK, and reported these statistics to the CEO
• Predicted home prices for the next 3 years for over 300 districts by analyzing data visualizations showcasing price increases of second homes over 5-10 years
• Assisted supervisors in selecting different homes around the UK to invest in that had potential yields of 10% or more while meeting the company's budget
• Reduced the home investment process by 50% by daily validating whether homes of interest were still for sale and analyzed any price changes
• Wrote over 10 articles advising potential homeowners on the basics of buying and renting out their holiday home

• Reviewed, processed, and managed 200+ travel expense, educational, and professional financial claims, saving the court over $3000
• Managed and troubleshooted 150+ cases of interpreter and reporter per diem data per week
• Headed project to streamline claim approval process which would reduce the process time by 50%, focusing on data organization and presentation
• Utilized PowerBI to analyze different types of spending on travel expense claims, and reported these statistics to the CFO
• Developed different methods on how travel expenses could be reduced by over 30% in preparation for the upcoming budget cuts

• Taught individual math and English tutoring lessons for elementary students, adapting to each child’s learning styles by designing personalized profiles, lesson plans, and schedules
• Created different math homework and test problems for each student that directly targeted his/her weaknesses, resulting in increased test scores by 3-4% weekly
• Instructed an ACT math class and evaluated course assignments, increasing each student’s ACT math score by at least 5 points
• Led development of new curricula by drafting lesson plans, course material, and practice exercises for multiple grade levels and subjects that are still in use today
• Mentored incoming ACT peer tutors in effective teaching strategies, resulting in an average 4 point increase in students' overall ACT score