Sabrina Azhari Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Federal Territory Of Kuala Lumpur, Malaysia

Malaysia

• Actively participated in setup and event day operations, playing a pivotal role in planning, prioritizing, and supervising crew for various events, ensuring flawless execution.
• Developed schedules and sourced talents and suppliers, demonstrating resourcefulness in resource allocation.
• Managed end-to-end client satisfaction by effectively handling expectations, including the management of international and national artists for concerts.
• Expertise in ensuring backstage operations ran seamlessly and safely, undertaking additional duties as required.
• Handled virtual events during COVID-19 pandemic for various clients, including international conferences and retirement events, ensuring smooth execution and participant satisfaction.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Managed end-to-end video editing, exceeding client expectations.
• Oversaw comprehensive video editing processes, both online and offline, surpassing client expectations.
• Fostered close collaboration with clients to ensure content alignment with brand objectives.
• Edited videos across diverse genres including advertising, product launches, TV programs, trailers, music videos, and short films, aiming for optimal audience resonance and engagement.
• Utilized motion graphics proficiency to amplify storytelling impact.
• Assumed a crucial role as assistant director, ensuring seamless coordination and smooth on-set operations.

Bandar Baru Bangi, Selangor, Malaysia

• Led impactful Manager and General Manager programs at PETRONAS Training Center, facilitating significant personal and professional development.
• Seamlessly aligned project objectives with vendor deliverables, exceeding stakeholder expectations in a dynamic work environment.
• Effectively managed bi-weekly program deadlines, ensuring timely preparation for ongoing initiatives.
• Demonstrated flexibility and dedication by volunteering during staff shortages, contributing to the smoothnoperation of programs.
• Proficient in data management and reporting using Excel and Power BI, enabling informed decision-making for both internal and external stakeholders.
• Handled ad-hoc tasks, showcasing adaptability and proactive problem-solving to address evolving organizational needs.

Malaysia

• Oversee submissions regarding Intellectual Property Infringement and various complaints, ensuring swift resolution.
• Represent, analyze, and validate Tribunal Court hearings and claims, collaborating with the Legal Team for final decisions.
• Coordinate with the Legal and Listings Teams on matters related to Ministry of Health (MOH), Intellectual Property Rights (IPR), and controlled items.
• Review and revise policies based on government feedback, addressing associated complaints.
• Keep abreast of current policies and conduct training sessions for new hires.
• Analyze failures, propose improvements, and conduct manager callbacks as needed.

Malaysia

• Utilized Mandarin to facilitate communication with Shopee users.
• Developed a Chatbot system integrated with the management line for future Shopee enhancements.
• Managed escalated seller inquiries in CRM, identifying root causes for effective resolutions.
• Collaborated with teams to address customer issues, ensuring prompt resolution of escalations.
• Proactively identified and resolved ongoing issues, minimizing escalation rates for operational efficiency.
• Responded promptly and professionally to escalations, meeting quality standards.

Mutiara Damansara

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Bachelor'S Degree, Cinematography And Film/Video Production

High School Diploma, Event Management, 3.79

Education record

Education record