Sabrin Shekh-Yusef Email & Phone Number

Ottawa, On, Ca

Canada

Ottawa, Ontario, Canada

• Edited documentation for accuracy, clarity, and brevity• Wrote content and managed priorities to meet tight deadlines and monthly release cadence• Used data and partner feedback to action changes for documentation improvement• Using MadCap Flare and GitHub to maintain and update documentation• Worked in an Agile development environment in Confluence and Jira• Built and nurtured relationships with experts and product managers• Single-sourced documentation for cross-software features• Edited in XML, HTML, and CSS to improve documentation structure, design, and usability• Used micro-content to push towards AI-friendly documentation• Authored and maintained REST API documentation for N-central product• Communicated with and learned from subject matter experts and product managers to ensure documentation is accurate and up-to-date

Montreal, Quebec, Canada

• Wrote technical documentation for end-users to improve customer experience• Worked alongside SMEs to understand new software features and write informative articles• Created written content for different audiences and purposes• Edited and proofread all customer-facing content, email drips, and all content on the website for accuracy and clarity • Wrote content for company knowledgebase and customer support team• Collaborated with Product Manager to improve software UI and design• Created vector and SVG informational illustrations to support complex written technical documentation• Created blog articles with SEO in mind to attract traffic and drive engagement • Developed an improved standard for instructional how-to articles and how-to videos• Created tens of instructional videos on complex features and workflows• Worked with HTML and CSS code to improve website responsiveness, usability, and visuals

Ottawa, Ontario, Canada

Bachelor Of Arts (Ba), English

Professional, Technical, Business, And Scientific Writing