Sam B. Email & Phone Number

London, England, Gb

London, England, Gb

Mid-Level support technician for Revolut's head office - providing a mix of second-line IT support and escalations for EMEA- A/V support for conferencing and events- Network infrastructure maintenance and deployment (Cisco Meraki)- New hire orientation setup and training- Telecoms support and deployment- Executive and C-Level desktop support- G-suite, Okta and Office 365 administration- Vendor contract management- Purchase order raising and invoicing

Fremont, California, Us

Based at Facebook London's corporate offices, providing on-site IT support.Duties will include, but not be limited to the following:• Monitor, update and maintain task queues on a regular basis;• Ensure all SLAs are met;• Deployment of desktops, laptops, phones (mobile & Desk) & monitors;• Assigning access points• Imaging new desktops & Laptops;• Assist with Desk moves;• Liaising daily with Inventory teams in various countries;• Doing a regular inventory count and maintaining inventory stock levels of standard equipment;• Asset tag auditing and management;• Receiving new hardware (inbound stock);• Asset tagging of equipment;• Restock of IT cabinets and vending machines• Manage IT store room space and imaging stations;• Coordinate shipping to EMEA & Global locations• Manage e-waste solution & donation requests• Collection of IT equipment from employees (Terminations, Upgrades etc.)• Any other projects assigned by managementAccountabilities:• e-waste, donation computers• Noobs/ Imaging – n00b co-ordination, n00b hardware provisioning, computer imaging tasks.• Laptop and mobile device repair• Logging calls to Apple/Lenovo and 3rd party mobile repair vendor to get the hardware repaired under warranty.• Supply Depot – daily checking/re-stocking of 7 Supply depots in London.• Cleaning and maintaining deployment and 3 IT store rooms in London.• Shipping to mainly EMEA & Global Locations• Receiving IT hardware from other FB locations, audits,• Reverse Logistics: Collecting equipment from termed users across EMEA, legal hold and general returns.• Deployment – new hire desk setup, ad-hoc desk moves, hotel desks.• Conducting weekly Cycle counts• Cleaning and maintaining deployment in IT store rooms• Special projects

Wilmslow, Cheshire, Gb

Providing event support for TSA’s 2018 conference at the Birmingham ICC. Duties included providing customer support, delegate registration and A/V escalation.

Cupertino, California, Us

Leader of Inventory and logistics team at Apple Retail. Supervising team with daily operations, warehouse stock management and technical problem solving. Delivering training and development for inventory team. Assisting on compliance audits and stock control. Additional responsibilities of maintaining in-store network systems/demo technology and visual merchandise management.

Cupertino, California, Us

Inventory operations in retail store environments, logistics and stock management. RMA processing and shipment logistics, as well as asset database management. Loss prevention for protecting stock and stock-file accuracy (through asset line counts, asset recovery and transaction investigation) Operations role supports employee in-store use technology and supplies ordering, alongside working with independent contractors for store preservation and maintenance tasks. Assisting store functions and content delivery.Visual Merchandising support for product displays and customer facing technology. Adhering to global standards and mentoring teams for training and demonstrative purposes to showcase current technologies.Maintenance of POS systems, configuration and deployment.

London, London, Gb

Assisting registrations and help-desk operations for the society's Winter Meeting - hosted at the Queen Elizabeth II conference centre.

Wilmslow, Cheshire, Gb

Assisting the registration of delegates and conference operations for TSA's annual meeting held at the ICC.

London, London, Gb

Assisting registrations and help-desk operations for the society's Winter Meeting - hosted at the Queen Elizabeth II conference centre.

Bachelor Of Arts (Ba), Sound Technology

Btec, Music Technology

Music Technology