>Manage IT staff by recruiting, training and communicating job expectations and appraising their performance>Design, develop, implement and coordinate systems, policies and procedures>Ensure security of data, network access and backup systems>good knowledge of ERP System (Dolphin) , Ticket System (Manage system serviseDesk) ,CRM, vmware,FortiGate Firewall , Cisco Routers

• Maintains excellent communication with the IT Manager on all tasks and projects.• Security Administration for all levels of the company using ( ISA Server 2004,TMG 2010 and • Fort iGATE firewall) and more tools. • Install, configure and manage active directory on windows server 2003 ,2008 R2 and 2012 R2 • Experience in administration and supporting POS (Point Of Sales).• Implements, administration and supporting Kaspersky antivirus server (install, tasks, reports… Show more • Maintains excellent communication with the IT Manager on all tasks and projects.• Security Administration for all levels of the company using ( ISA Server 2004,TMG 2010 and • Fort iGATE firewall) and more tools. • Install, configure and manage active directory on windows server 2003 ,2008 R2 and 2012 R2 • Experience in administration and supporting POS (Point Of Sales).• Implements, administration and supporting Kaspersky antivirus server (install, tasks, reports, deployment, policies, backup, and restore). • Responsible for manage Cisco and zyexl router at the head office and all branches.• The link between TEData (ISP) and RadioShack to resolve the problems relating to serving VPN.• Manage all VOIP (D-link unites) problem at the Head office and all branches. • Responsible for the renewal of all license (Windows, Kaspersky and p.o.s ).• LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving.• Monitor networks to ensure security and availability to specific users• Evaluate and modify system's performance.• Identify user needs• Determine network and system requirements.• Maintain integrity of the network, server deployment, and security.• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.• Design and deploy networks.• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.• Performs other duties as assigned. Show less

Leading a team of 7 technicians – to support the RadioShack branches problems Fielding phone calls, answering hardware problems - as well as issues with software queries /requests Work schedule a visit to the technical support team to detect hardware problems at all branches and discuss the report with them. Email’s support (outlook express, outlook 2003 ,2007and 2010) Technical support and trouble-shooting for software, pc, network, users, and Internet sites. replacing… Show more Leading a team of 7 technicians – to support the RadioShack branches problems Fielding phone calls, answering hardware problems - as well as issues with software queries /requests Work schedule a visit to the technical support team to detect hardware problems at all branches and discuss the report with them. Email’s support (outlook express, outlook 2003 ,2007and 2010) Technical support and trouble-shooting for software, pc, network, users, and Internet sites. replacing parts as requiredsetting up new users' accounts and profiles and dealing with a password issue Show less

Hardware support for printers, monitors, Desktop PCs, Laptops (At HQ and Branches) Installs, assembles, and configures computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration. Install and maintain P.O.S application on oracle 9i and troubleshot Database errors (Including using batches for backup and restore)

Purchase and assembly all the desktops of the company (for the company project Qamar El Nile)Assist in implementing the internal network as well as in the company's project (Qamar El Nile) Hardware support for printers, monitors, Desktop PCsResolve technical problems with Local Area Networks (LAN), and other systems.