Service Coordinator
CurrentJob Responsibilities: Monitor service quality and customer feedback to identify areas for improvement.Provide technical support for customers generally via the phone and also on-site whenever necessary.Schedule service appointments and manage the service calendar.Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.Assign and monitor different jobs & schedules on time to time basis to the third-party… Show more Job Responsibilities: Monitor service quality and customer feedback to identify areas for improvement.Provide technical support for customers generally via the phone and also on-site whenever necessary.Schedule service appointments and manage the service calendar.Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.Assign and monitor different jobs & schedules on time to time basis to the third-party technician team.Ensure all service documentation is completed accurately and promptly.Based on customer queries, create job orders and close them upon completion with a proper solution.Supervise and monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers.Claim the RMA (supplier warranty) for LED panels & compressors.Maintain an accurate inventory of spare parts and service tools.Prepare and maintain service records and reports.Ensure compliance with company policies and procedures in all service center operations. Show less
