Job Responsibilities: Monitor service quality and customer feedback to identify areas for improvement.Provide technical support for customers generally via the phone and also on-site whenever necessary.Schedule service appointments and manage the service calendar.Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.Assign and monitor different jobs & schedules on time to time basis to the third-party… Show more Job Responsibilities: Monitor service quality and customer feedback to identify areas for improvement.Provide technical support for customers generally via the phone and also on-site whenever necessary.Schedule service appointments and manage the service calendar.Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.Assign and monitor different jobs & schedules on time to time basis to the third-party technician team.Ensure all service documentation is completed accurately and promptly.Based on customer queries, create job orders and close them upon completion with a proper solution.Supervise and monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers.Claim the RMA (supplier warranty) for LED panels & compressors.Maintain an accurate inventory of spare parts and service tools.Prepare and maintain service records and reports.Ensure compliance with company policies and procedures in all service center operations. Show less

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• Monitoring section manager and service experts to decrease work pending, service bounce and service TAT.• Provide technical decisions and guideline to all technical supervisors, section managers and service experts.• Analysis service data and visit service points regularly.• Train up technical supervisor, section manager and service experts with latest technologies, troubleshooting developments and overall upgradation to required efficiency.• Supervision proper TV service… Show more • Monitoring section manager and service experts to decrease work pending, service bounce and service TAT.• Provide technical decisions and guideline to all technical supervisors, section managers and service experts.• Analysis service data and visit service points regularly.• Train up technical supervisor, section manager and service experts with latest technologies, troubleshooting developments and overall upgradation to required efficiency.• Supervision proper TV service process with SOP maintain & checking ESD safety all over TSM.• 6S process Implement & ensuring over all service points.• Expert performance (KPI, 6S) monitoring.• Customer handle and satisfaction.• Development and maintenance of TV service website.• Maintenance Walton TV Tutorial YouTube channel, video editing & apps development of television.• Research with latest technologies & fault findings of recent models and provide efficient suggestions to concern developing team.• Analysis of monthly TV service & others related data for preparing monthly service report, new model fault report, PCB & Open Cell fault report, bounce report, Nevada report & others development related report as per necessity. Show less

1. Conducting technical audits by visiting service points or through the online system and taking necessary steps to increase quality service and reduce repeat service. Ensuring quality and safety (ESD) of TV Service Section (Including Central) and submitting reports on a regular basis.2. Conducting online tests of section managers & service experts.3. Preparing all kinds of graphic design-related works required for the section, making video tutorials, preparing presentations and… Show more 1. Conducting technical audits by visiting service points or through the online system and taking necessary steps to increase quality service and reduce repeat service. Ensuring quality and safety (ESD) of TV Service Section (Including Central) and submitting reports on a regular basis.2. Conducting online tests of section managers & service experts.3. Preparing all kinds of graphic design-related works required for the section, making video tutorials, preparing presentations and promotions within a specific time.4. Keeping TV service website, YouTube-Facebook Channel and various apps up to date. Resolving any issues quickly and providing necessary feedback to users.5. Performing any kinds of tasks within mentioned time as per instructions of HOD. Show less

1. Supervision proper tv service process with SOP maintain & checking ESD Safety all over CSM.2. Research with latest technologies & fault findings of recent models and provide efficient suggestions to the concern developing team.3. Train up TV service experts with latest technologies.4. Development and maintenance of TV Service Web Site.5. Analysis of monthly TV Service & others related data for Preparing monthly service report, New model fault report, PCB & Open Cell Fault… Show more 1. Supervision proper tv service process with SOP maintain & checking ESD Safety all over CSM.2. Research with latest technologies & fault findings of recent models and provide efficient suggestions to the concern developing team.3. Train up TV service experts with latest technologies.4. Development and maintenance of TV Service Web Site.5. Analysis of monthly TV Service & others related data for Preparing monthly service report, New model fault report, PCB & Open Cell Fault Report, bounce report & others development related report as per necessity. Show less