Sabu Nishad Email & Phone Number

Dubai, Dubai, Ae

Maintaining Learning Management System (LMS-Moodle) and other related Instructional Technologies (M.S. Teams & Google Meet) and doing a semester-wise renewal and archiving. Renewing yearly SSL certificate on all web services. Implemented & supported Open-source applications like Network Monitoring System (Zabbix), I.T. Ticket Support System (OsTicket) and Document Management System (D.M.S.), IT asset management System (SnipIT), FortiGate firewall log analysis with Cyberoam iView, File backup application (BackupPC),Integrate G-suit with Active directory with the help of Google and maintain user emails, Calendar resources (Meeting rooms), GAL (Global Address List), etc.Integrate Microsoft Azure with local Active directory and maintain user authentication, automate Office 365 license with AD group, create the bulk number of University Virtual classrooms on Microsoft Team in every Semester. Maintain University Firewall (FortiGate 300D) and mange policies, Security profiles, VPN, Policy based routing, NAT, Leased line, etc. Assist on Redundant Firewalls, WAN Load Balancer, Core Switches & Managed Edge-Switches, enabling high availability network infrastructure as well as to avoid single-point-of-failure of devices.Deploying both Linux and Windows virtual machines for University projects on VMware EXSi 6.7, Microsoft Hyper-V, And Oracle VMManager.Deploying Microsoft printer server and Maintains Print manage server (MYQ). Ensuring the functionality of Network printers, local printers, photocopiers, fax machines, ID card printers and resolving user-level printer issues.Ensuring the functionality of Network devices such as edge switches (HP and Extreme), Wireless devices, Modem and routers.Maintaining Antivirus server (Kaspersky Security Center 12) and deploying antivirus application in all devices including PCs, laptops and servers.

• Installing and configuring windows server and Maintaining active directory, user profiles, Network resources.• Managing Mail systems,outlook,etc• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IP Camera, Telephone System.• Installation and configuration of CCTV, Firewall,VPN, Attendance Machine ,Door access System,IP Camera,NVR,IP Phone, Telephone System NEC,etc • Administer all resources and ensure delivery of product fixes within time frame.• Manage all customer issues and if required escalate it to required departments. • Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction to provide appropriate support for same.• Assist all junior engineers in complex cases and evaluate products for customers.• Follow up and make scheduled call backs to customers where necessary.• Identify and escalate priority issues per Client specifications;• Follow standard processes and procedures.• Maintaining all AMC Customers.• Installing and configuring computer hardware operating systems and applications.• Monitoring and maintaining computer systems and networks• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.• Providing Training to customers.• Providing support, including procedural documentation and relevant reports.• Setting up new users' accounts and profiles and dealing with password issues.• Assist Structured Cabling .

• Assists in planning, designing, documenting, and implementing of various systems to include desktop PC’s, servers, network equipment, and software applications.• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, users, directories, storage, etc. in accordance with standards and project/operational requirements.• Designs, installs, upgrades, configures, and repairs local and wide area network hardware, Infrastructure network segments, Internet, and intranet systems.• Develops, maintains, and monitors procedures for all server backups. .• Configuring, Sharing and Protecting file, Folder and Printers. • Troubleshooting Hardware and software failure. Recovering Data from Virus Infected or Faulty Hard/ Flash Drives• Cabling, Installing, Configuring Ethernet and Wireless LAN.• Chip level or Board level Troubleshooting

• Administration & troubleshooting of windows XP, Windows Vista, Windows 7 and Windows 2003 Server Operating Systems• Managing user accounts, computer accounts, Groups and Resource Access.• nstallations and management of network printers in print server.• Review of patches and Antivirus administration in servers and client systems.• Receive, respond and resolve technical support request.

Mcitp, Ccna, Ccnp, Rhce, A+, Hardware And Networking

Diploma, Electronics Engineering

Higher Secondary Education, Science