Sabu Sasi Suseela Email & Phone Number

Hobart, Tasmania, Australia

o Extensive experience in managing Ubiquiti Switches, Routers, and Firewalls to ensure optimal network performance and security.o Proficient in overseeing the Ubiquiti Network Controller and configuring Access Points for seamless wireless network connectivity and coverage across multiple environments.o Hands on experience in Jira Service Management tool.o Provided End-User training on JIRA Service Desk management tool / suite and documentation.o Managing VPN connections over the customer sites across 15+ countries and provide customer support for ICT support inquiries.o Assist the software development team in commissioning network infrastructure to support AQ1 ICT products and services.o Maintenance of Primary DNS on ZoneEdit cloud service as well as OpenVPN Servers on Lianode Cloud service.o Provide technical advice to the AQ1 support desk team on ICT / Networking related problems.o Configuration & Management of Automated backups on Synology NAS and Synology C2 cloud.o Management of Network infrastructure required to support virtualization platforms.o Researching contemporary Data Networking facilities and equipment within the scope of AQ1’s core business systems & products.o Extensive experience in managing and administering Active Directory for user account creation, management, troubleshooting as well as managing group policies / access rights to ensure secure and efficient system access.o Configuring, Troubleshooting and resolving issues related to Microsoft Office 365, Windows OS, Linux OS, Network connections and sharing issues.o Maintaining accurate documentation of Data Network facilities & services.o Expertise in diagnosing and troubleshooting hardware & software issues on a wide range of devices such as desktops, laptops, mobile phones & printers.o Proficient in software troubleshooting, resolving issues related to OS, applications, & network connectivity across Windows, Android, and iOS platforms and maintained video conferencing services

Kerala, India

o Managing the corporate network including WAN & VPN connectivity.o Managing the KWA Campus LAN Network.o Install, Configure, Manage and Troubleshoot over 300 CISCO Switches and Routers in more than 186 sites (State-wide).o Administrate FortiGate Fortinet 200E Firewall.o Configure and Support VC Server for Video Conference.o Developed and maintained comprehensive documentation for hardware and software asset management, ensuring accurate tracking and compliance within the organization.o Responsible for the Design, Implementation, Configuration and Maintenance of Windows Server Components such as Active Directory, DNS, DHCP, FTP, IIS etc.o Coordinate and Manage Unmanaged and Managed Leased Line (MLL) Connections over 186 sites (State-Wide). o Configure and Manage SSL and IPsec VPN.o Configure and Management of Office 365, VLan and ACL.o Server/Network Rack Management.o Enterprise Wi-Fi Management.

Dubai, United Arab Emirates

o Managing routing and switching issues in our corporate network.o Troubleshooting of complex LAN, WAN infrastructure which includes routing protocols like EIGRP, OSPF & BGP.o Providing technical support for our branch office and head office users.o Implementation and configuration of Networking Devices.o Implementation and configuration of CCTV Network.o Configuring, Troubleshooting and resolving issues related to Outlook 365, Windows OS, Office 365, Network Connections and sharing issues (Computer, Printers and Scanners etc.)

Dubai, United Arab Emirates

o Implementation and Troubleshooting of complex WAN, LAN, VLANS, high availability solutions like HSRP, EtherChannels, Site to Site VPN, Access control lists, NAT, PAT, Routing solutions etc.o Creation of Firewall Policies as per the requirements on Fortinet.o Managing Cisco Layer2 & Layer 3 Switches and Routers on the Network.o Resolving Routing and Switching related real time performance issues.o Configuration and Management of VLANs ,802.1q Trunks, VTP, Security Policies.o Configuration and Management of Honeywell Biometric Systems.o Configuration and Management of HikVision NVR.o Configuration and Management of PABX.o Implementation AND Management of ADDS, DNS, DHCP.o Management of IPSec VPN and NAS.

Dubai, United Arab Emirates

o Management of Windows Servers as well as Windows Desktops.o Working with Computer Securities, Firewall configurations, Printers and other Devices (both wired and wireless).o Troubleshooting and resolving issues related to Outlook, Windows OS, MS Office, Network Connections and sharing issues (Computer, Printers and Scanners etc.)o Working remotely with Clients for resolving the issues with their windows Desktops/Workstations/Laptops, Network and Wireless Devices etc.o Performing weekly maintenances for both Windows Servers and Windows Desktops.o Providing Weekly/Monthly backup reports along with the issues identified.o Kaspersky Anti-Virus Management.o Troubleshooting and resolving the installation errors and other issues for both Microsoft other third party Software’s.o Providing Technical assistance to voice agents for assisting clients via call to troubleshoot the hardware related, connectivity issues etc.o Management of Swithes, Vlans.o Providing technical support for our branch office and head office users.o Received customer, vendor & team appreciation for keen troubleshooting and observation skills.o Implementation and configuration of Networking Devices.

Trivandrum,Kerala

o To troubleshoot and resolve the network related issues and close the trouble tickets at the earliest.o Coordinating with service providers and other vendors to solve external issues related to ISP.o Managing the corporate network including LAN, WAN & VPN connectivity.o Managing routing and switching issues in our corporate network.o Conducting security audits of perimeter networking devices including identification of missing ACLs.o Upgrading routers and switches, both software and hardware updates.o Providing technical support for our branch office and head office users.o Able to resolve major and long pending technical issues.o Implementation and configuration of Networking Devices.o Implementation and configuration of CCTV Network.o Configuration of IP Camera, DVR, NVR.o Installation, configuration and administration of windows server 2008/2012, ADDS, DNS, DHCP.o Responsible for implementing and maintaining security policies across the VLAN network.Oct’14-Jan‘15 Customs and Parliament ,Republic of Maldiveso Design secure and scalable networks.o Assist in sizing effort for the network part of projects.o Securing Switch Access.o Configuring Routing using OSPF and policy routing using Route maps.o Implementing traffic filters using Standard and Extended Access Lists,Distribute Lists and Route maps.o Implementation of ADDS,DNS,DHCP.o Managing user accounts using Active Directory.o Configuring VLANs,VTP,VLAN Pruning. o Gather and collate network requirements by working with clients and colleagues.o Design secure and scalable networks.o Assist in sizing effort for the network part of projects.o Assist in pricing for the network part of projects.o Install secure and scalable network devices.o Work with OS and application teams to ensure client service success.o Designing and Implementing customers Network Infrastructureo Configuring VLNs, VTP, Ether channel.o Configuring Inter VLAN Routing on L3-Switches.

Trivandrum,Kerala

o Technical lead duties and management of technical projects.o Designing and implementing customer’s network infrastructure.o Configuring inter VLAN routing on L3 switches.o Design and Implement Wireless architecture (D-Link DAP 1353 AP).o Manage User Accounts, Permissions, Email and Anti-virus.o Network Redesign for branches/campus locations.o Communicating and negotiating with users, specialists, other staffs and suppliers.

Trivandrum,Kerala

o Upgrading routers and switches, both software and hardware updates.o Providing technical support for our branch office and head office users.o Implementation and configuration of Networking Devices.o Implementation and configuration of CCTV Network.o Configuration of IP Camera, DVR, NVR.

Trivandrum,Kerala

o Provided Cisco training for 500+ students & personnel.o Prepared customized course content as per the student requirement to meet the individual learning objectives.o Training on Cisco products & services including routing, switching, security &voice has been provided to corporate users.o Configured and maintained NAT server for our campus.o Implemented and maintained security policies using VLAN & ACLs.o Configured & maintained file servers & backup servers.o Implemented CISCO laboratory equipment and provided students with CISCO systems skills.o Educated students with foundations for CISCO Routers, Switching and Interconnecting CISCO devices.