Sabrina Vera Email & Phone Number

Houston, Texas, United States

Chertsey, Surrey, Gb

Recruited to join the Talent Acquisition Team for Compass Group USA, parent company of Bon Appétit Management Company. Founding member of the Internal Mobility Team. Partner to the following Sectors: Bon Appetit Management Company, Eurest, Occasions Catering, Restaurant Associates, and Wolfgang Puck Catering.Proud member of the Compass Group USA Diversity & Inclusion Action Council (DIAC).

Chertsey, Surrey, Gb

Opened the Chase Center, Home of the Golden State Warriors, and established the Human Resources department. Recruited & Onboarded 1400 associates in 4 months. Oversaw all Onboarding & training initiatives during this time and continued on that journey throughout COVID-19.Most notably, designed Core Principles & Values alongside the VP of Hospitality & Warriors Operational team, as well as implemented our site-wide Employee Recognition Program, Champions 365.Continuously worked to navigate the marriage of three, unique workforces under the Chase Center roof and coached managers in developing appropriate PDP / PIPs for their associates.

Established a single HR department, streamlining policies, processes & program implementation across the board for four properties & 300 employees.Spearheaded HR audits for all properties upon arrival; created SOPs & training materials for interviewing, onboarding & training and performance evaluation. Coached leadership regarding employee training and behavioral issues.

130, Kansas, Us

First member of the Client Service Team and with the help of the COO, built the Sales - CS handoff procedure and defined the client on-boarding process, enabling us to scale significantly in a short amount of time.

130, Kansas, Us

First member of the Customer Support Team - from ground zero, developed compliance & QM procedures based on existing call center regulations and facilitated a feedback cycle between CS & Engineering to create an optimum CRM, improving customer satisfaction & relieving employee stress. Worked closely with Behavioral Analytics to improve customer content & as a result created 100s of “flow automations” geared towards assisting customers in repaying their debt.

Organized & managed community and fundraising events for creative education in local low-income schools throughout Southern Peru. I helped to implement creative education (dance, theatre, art) in all teaching efforts - and best of all, provided services free of charge for a school in need.

Austin, Tx, Us

Think Group Austin is multi-cultural market research firm, specializing in national recruiting, intercept interviews, jury recruitment and demographic analyzation. Worked with clients to determine what demographic data they were hoping to obtain and created questionnaires for recruiting based on their needs. Delegated qualifications to recruiters and consistently filled all studies to capacity, with a less than 2% no-show rate. Assisted in data analyzation & monitoring of focus groups for clients such as Google, Netflix, AT&T, and Best Buy. Maintained 100% client retention and increase number of projects awarded to the firm by 3X.