Sacha Ruff Email & Phone Number

Brisbane, Queensland, Australia

AlayaCare purchased CompliaHealth (Procura) January 2020

Brisbane, Australia

Responsible for good quality delivery of assigned project activities including but not limited to:• Customer Training: delivery of Procura application and related training to customers based on industry best practices.• Work with clients to define the business processes and hence the content and structure of their proposed database and tailor the database to meet customer needs.• Performing business area process, report, interface and custom development analysis to confirm high… Show more Responsible for good quality delivery of assigned project activities including but not limited to:• Customer Training: delivery of Procura application and related training to customers based on industry best practices.• Work with clients to define the business processes and hence the content and structure of their proposed database and tailor the database to meet customer needs.• Performing business area process, report, interface and custom development analysis to confirm high level requirements as defined in Procura’s methodology.• Support user issues during the implementation phase in conjunction with customer resources Show less

Queensland, Australia

• Work with Sales and/or Support personnel to capture initial user requirements for customization projects, usually within a context established by more experienced Business Analysts• Articulate customer problems and proposed solutions to those problems in written communication• Work with Development staff to estimate scope of customization projects• Clarify requirements as needed during development process, including identification of scope increases• Assist with test planning… Show more • Work with Sales and/or Support personnel to capture initial user requirements for customization projects, usually within a context established by more experienced Business Analysts• Articulate customer problems and proposed solutions to those problems in written communication• Work with Development staff to estimate scope of customization projects• Clarify requirements as needed during development process, including identification of scope increases• Assist with test planning of customization projects• Communicate any changes in scope and timeline to customer and obtain buy-in• Upon release of software, assist customers through User Acceptance Testing process and facilitate final hand-off to Support personnel• Write software specifications for medium-complexity features, sometimes in terms of multiple low-complexity features• Obtain understanding of Customer systems and define scope of customization project within those systems• Participate in prioritization exercises which will result in project plan changes• Identify new product features which will satisfy many customer’s needs• Write requirements documents describing new product features that will satisfy multiple customer needs• Mentor junior business analysts Show less

Victoria, British Columbia, Canada