Sacha Wilson Email & Phone Number

Mississauga, Ontario, Canada

> Manage day to day overall operations of Driving School, including administration, sales and settlement of all services and transactions.> Ensure the business is running while company owner is out of country> Prepare/review and provide feedback on monthly/yearly performance statements.> Excel in maximizing client satisfaction when dealing with customer grievances and thereby maximizing sales by ensuring referrals and repeat customers> Minimize grievances by developing a keen eye for anticipating which of our 30+ driving instructors is best suited for a new client based on a quick assessment of client temperament and skill level> Training new driving instructors on company standards and protocols> Developed impeccable administration skills ensuring client files are complete and organized as per Ministry of Transportation guidelines for audit purposes> Reduced instructor monthly insurance premiums by half and improved quality of driving instructors working for the company by arranging and maintaining a group insurance policy> Continued to be integral to the company's success and expansion of Oakville location

Mississauga, Ontario, Canada

> Enhanced time management skills by coordinating and being punctual for all appointments for over 30 clients a week> Demonstrated and communicated clear knowledge of traffic regulations and proper vehicle handling across a wide and diverse range of skill sets, ages, disabilities, cultures, languages and temperaments/dispositions> Ensured safety of the client during instruction by assessing their strengths as well as anticipating and reacting to their weaknesses with precision > Provided client feedback by recognizing positive skills and opportunities to improve through detailed techniques to practice between training sessions> Maintained accurate and complete student records and reports as required by Ministry of Transportation standards and company administrative policies> Continued to be integral to the expansion of the company as one of few Lead Driving Instructors. Responsible for undertaking and appeasing complex clients

Mississauga, Ontario, Canada

> Developed basic sales skills by providing information and anticipating needs of prospective clients in regards to package options > Became integral to the opening and success of the Mississauga location. > Acquired a high level of computer proficiency being responsible for registrations, data entry, managing/organizing client payments > Excelled in customer service and developed a keen eye for detail, addressing customer grievances and client outstanding balances> Developed impeccable written and verbal communication, ensuring calls and emails were answered professionally and promptly

North York, Ontario, Canada

> Gained valuable research/computer proficiency skills gathering event information for team members' class announcements and formatting that information into a visually stimulating presentation> Ensured first year students were aware of the services and events meant to help them succeed academically > Responsible for recruiting/training new hires by reviewing resumes, coordinating interviews and selecting applicants> Responsible for reporting and executing program improvements to the organization> Gained leadership experience fostering/maintaining high morale amongst members> Track/provide feedback of team members' monthly performance> Awarded Team Leader of the Year in both 2013 and 2014

Toronto, Ontario, Canada

> Gained valuable experience listening to and observing the needs of equity-seeking groups within the diverse community surrounding the recreational facility and ensuring those programs were available, advertised and operational> Fostered a passion for leadership ensuring the safety and mentoring of at risk youth 4-16 years of age> Researched, planned and coordinated special events, retreats and activities for community youth> Established impeccable rapport with participants, parents and the public, as well as fellow staff members> Took the lead dealing with conflicts and emergencies while following City policies and procedures> Became the lead French tutor for our youth after-school program

Toronto, Ontario, Canada

> Optimized force to load on due date> Handled inbound calls from Technicians and Managers> Prioritized Technician workload based on location and skill set> Contacted customers to renegotiate missed commitments> Ensured the safety and well being of each Technician on my team.

Bachelor'S Degree, Health Studies Specialized Administration & Management

Education record