• Founded the company and developed our service offering, establishing all the necessary operational and commercial structures.• Established and developed relationships with over a hundred clients, both corporate and individual.• Provided a range of services, including the installation and commissioning of computer systems and networks, on-site or remote repair and upgrades, IT support, and training.• Managed customer relationships, focusing on service quality, customer loyalty, and… Show more • Founded the company and developed our service offering, establishing all the necessary operational and commercial structures.• Established and developed relationships with over a hundred clients, both corporate and individual.• Provided a range of services, including the installation and commissioning of computer systems and networks, on-site or remote repair and upgrades, IT support, and training.• Managed customer relationships, focusing on service quality, customer loyalty, and the constant development of new business opportunities.• Worked with a variety of technologies, including CRM, RepairShopr, Windows Server, Windows XP-7-8-10, as well as various support, repair, and backup software. Show less

• Developed PowerShell scripts to streamline IT operations and enhance system management.• Utilized Azure Function Apps to automate deployment, reporting and manage applications effectively.• Tailored Remote Desktop Management “RDM” for optimal remote access tailored to team requirements and custom tools.• Constructed user-friendly GUIs with PowerShell Studio to facilitate the IT team's workflows.• Automated report generation and daily tasks through scripting, boosting team… Show more • Developed PowerShell scripts to streamline IT operations and enhance system management.• Utilized Azure Function Apps to automate deployment, reporting and manage applications effectively.• Tailored Remote Desktop Management “RDM” for optimal remote access tailored to team requirements and custom tools.• Constructed user-friendly GUIs with PowerShell Studio to facilitate the IT team's workflows.• Automated report generation and daily tasks through scripting, boosting team productivity.• Leveraged Microsoft Graph and Azure services to automate and integrate processes seamlessly.• Refined SCCM deployment for efficient and consistent software updates and installations.• Provided Level 3 support and documentation. Show less

• Created specialized PowerShell scripts for software packaging and deployment using SCCM.• Simplified application accessibility through the Software Center.• Developed automation scripts in PowerShell, improving business workflows.• Designed intuitive GUIs for PowerShell tools, enhancing usability for all staff.• Managed Windows update deployments, ensuring system security and performance.• Tested new applications for reliable user adoption and integration.• Wrote… Show more • Created specialized PowerShell scripts for software packaging and deployment using SCCM.• Simplified application accessibility through the Software Center.• Developed automation scripts in PowerShell, improving business workflows.• Designed intuitive GUIs for PowerShell tools, enhancing usability for all staff.• Managed Windows update deployments, ensuring system security and performance.• Tested new applications for reliable user adoption and integration.• Wrote procedural guides to standardize operations.• Delivered advanced level 2 technical support, ensuring issue resolution and operational stability. Show less

• In charge of IT for the Turcot Interchange construction site in Montreal.• Responsible for managing IT for the Turcot Interchange project in Montreal, ensuring the proper functioning of systems and equipment.• Deployed new office setups for users, including the installation of network switches, printers, Wi-Fi terminals, fibers, LTE antennas, desks, and all network equipment.• Managed vendor relationships for various aspects of the project, including work planning and quality… Show more • In charge of IT for the Turcot Interchange construction site in Montreal.• Responsible for managing IT for the Turcot Interchange project in Montreal, ensuring the proper functioning of systems and equipment.• Deployed new office setups for users, including the installation of network switches, printers, Wi-Fi terminals, fibers, LTE antennas, desks, and all network equipment.• Managed vendor relationships for various aspects of the project, including work planning and quality assurance.• Complete management of Apple and Windows devices, including licenses and specialized software.• Ordered computer hardware for the Turcot Interchange project.• Managed the IT budget for the project, including maintaining contracts and tracking the WBS.• Created and managed an inventory system to ensure accurate resource tracking.• Developed and managed a security camera system for various project sites.• Managed SIM cards for various devices, including iPads, iPhones, Realwear headsets, and construction equipment.• Created scripts for various IT systems to improve efficiency and automation.• Responsible for radio licensing with the Government of Canada and its management.• Migrated PCs from Windows 7 to Windows 10 to ensure systems are up to date.*Member of the council for the application of standards for the Office québécois de la langue française in IT. Show less

• Managed the technological setup for new store openings, including systems automation.• Oversaw the technology solutions utilized by store personnel.• Led IT support coordination for Decathlon across Canada.• Developed comprehensive IT documentation tailored for the Canadian operations.• Administered the digital signage platforms.• Established an internal IT ordering system via a custom website.• Managed the security surveillance systems.• Implemented interactive… Show more • Managed the technological setup for new store openings, including systems automation.• Oversaw the technology solutions utilized by store personnel.• Led IT support coordination for Decathlon across Canada.• Developed comprehensive IT documentation tailored for the Canadian operations.• Administered the digital signage platforms.• Established an internal IT ordering system via a custom website.• Managed the security surveillance systems.• Implemented interactive video gaming experiences for in-store customers.• Engineered an "Early AI"-powered support bot integrated within Slack for efficient issue resolution.• Wrote specialized IT documentation for Decathlon's Canadian sector, including SAP. Show less

• Optimally managed workstations and configurations to meet user needs.• Established complex automated systems for the deployment of all software used by the company on computer workstations.• Managed projects for the deployment of new computers or new software to be implemented for users.• Provided level 2 support to users to resolve problems and incidents.• Implemented new procedures to facilitate the resolution of service center requests.• Administered Dell KACE K1000… Show more • Optimally managed workstations and configurations to meet user needs.• Established complex automated systems for the deployment of all software used by the company on computer workstations.• Managed projects for the deployment of new computers or new software to be implemented for users.• Provided level 2 support to users to resolve problems and incidents.• Implemented new procedures to facilitate the resolution of service center requests.• Administered Dell KACE K1000, Fog, printers, and procedures.• Managed updates to production product license updates.• Developed scripts for the installation of multiple software programs.• Supported Office 365, assisting users with issues related to this software suite.• Deployed SCCM for the management and distribution of software on computer workstations.• Used WSUS to manage updates for operating systems and software.• Automated computer deployment using batch and PowerShell scripts to improve efficiency and consistency.• Configured and monitored the network with PRTG to detect and resolve performance and availability issues. Show less

• Optimal management of the company's IT infrastructure and production lines across America, Europe, and Asia, covering over 350 workstations: - Developed custom solutions for the continuous improvement of the network infrastructure. - Technological choices, procurement, implementation, configuration, testing, and coaching. - Technology monitoring to stay up-to-date with the best information technologies. - Management of contracts and licenses. - Application of… Show more • Optimal management of the company's IT infrastructure and production lines across America, Europe, and Asia, covering over 350 workstations: - Developed custom solutions for the continuous improvement of the network infrastructure. - Technological choices, procurement, implementation, configuration, testing, and coaching. - Technology monitoring to stay up-to-date with the best information technologies. - Management of contracts and licenses. - Application of corporate administrative policies and compliance rules.• Application of technical specifications for each project and adherence to quality, cost, IT security, and productivity standards while respecting deadlines.• Provided first-level operational support to the management, division managers, and users, both on-site and remotely. Regularly conducted informational workshops.• Successful handling of various special projects, including: - Reconfiguration of network cabling to eliminate issues. - Cost-effective modernization of telephony systems and internet networks. - Upgrading the server room, repairing printers for production lines, etc.• Established and maintained an excellent work and collaborative climate, promoting synergy between different business units.• Introduced new information technologies to increase productivity and reduce operational costs.• Made a definite contribution to the company's commercial success through technical service excellence and the implementation of a series of initiatives. Show less

• IT Technician on the Road | SME Business SupportAs an on-the-road IT technician within an SME business support company, I achieved the following:- Effectively managed client relationships, ensuring a strong rapport and high satisfaction.- Handled sales and support responsibilities, providing solutions tailored to client needs.- Scheduled appointments using Acomba, an integrated management system, to streamline business operations.I have worked with the… Show more • IT Technician on the Road | SME Business SupportAs an on-the-road IT technician within an SME business support company, I achieved the following:- Effectively managed client relationships, ensuring a strong rapport and high satisfaction.- Handled sales and support responsibilities, providing solutions tailored to client needs.- Scheduled appointments using Acomba, an integrated management system, to streamline business operations.I have worked with the following technologies: Acomba, Office, Windows, and backup solutions. Show less

• Volunteer IT Technician at the Community Computer Access CenterDuring my time as a volunteer IT technician at the Community Computer Access Center, I performed the following tasks:- Repaired computers to assist community members.- Provided technical assistance to seniors as part of the "Sprint for the Golden Age" program.- Installed computer software and hardware.- Offered customized advice to meet user needs.- Optimized computer performance for an enhanced… Show more • Volunteer IT Technician at the Community Computer Access CenterDuring my time as a volunteer IT technician at the Community Computer Access Center, I performed the following tasks:- Repaired computers to assist community members.- Provided technical assistance to seniors as part of the "Sprint for the Golden Age" program.- Installed computer software and hardware.- Offered customized advice to meet user needs.- Optimized computer performance for an enhanced user experience.- Backed up data to ensure the security of important information.- Eradicated viruses and spyware to ensure system security.- Configured software and operating systems for optimal use. Show less

**Vanguard School Setup**In the setup of Vanguard School, I accomplished the following tasks:- Upgraded Windows XP to Windows 7 on all computers.- Installed computer stations for 1200 users.- Customized Windows 7 optimization to meet the specific needs of the school.- Performed a complete software update for 200 laptops using Windows 7.- Implemented an email system for staff to facilitate communication.- Managed the Laval school site for 10 months.-… Show more **Vanguard School Setup**In the setup of Vanguard School, I accomplished the following tasks:- Upgraded Windows XP to Windows 7 on all computers.- Installed computer stations for 1200 users.- Customized Windows 7 optimization to meet the specific needs of the school.- Performed a complete software update for 200 laptops using Windows 7.- Implemented an email system for staff to facilitate communication.- Managed the Laval school site for 10 months.- Coordinated the IT move of 3 schools to the new building.My responsibilities also included:- Computer repairs.- Software installations.- System performance optimization.- Data backup.- Virus and spyware eradication.- Software and operating system configuration.- Internet connection troubleshooting.- Custom computer builds.- Configuration and maintenance of Wi-Fi and LAN networks. Show less