Sacheen Singh Email and Phone Number

Collaborating with cross-functional teams within the enterprise collections domain to guarantee that technology, solutions, capabilities, and product designs are standardized and resilient for widespread adoption throughout the organization, irrespective of the product.Leading and directing cross-functional teams in iterative and adaptive planning and monitoring endeavors to efficiently estimate, organize, and coordinate Business Analysis activities for extensive and intricate enterprise projects.

Part of the team spearheading the design and successful implementation of an Enterprise Collections Platform, demonstrating strategic leadership by offering innovative solutions that foster business growth and long-term sustainability.Led and guided cross-functional teams in iterative and adaptive planning and monitoring efforts for efficient estimation, and coordination of Business Analysis activities on large and complex enterprise initiatives.Took charge of Solution Evaluation initiatives, assessing solution performance and value delivery, while proactively identifying and removing barriers to unlock the full potential of solutions.Orchestrated the comprehensive breakdown of portfolio epics and features, overseeing elicitation, analysis, story composition, and formulation of acceptance criteria throughout the requirements value chain, emphasizing the importance of requirement reuse.Fostered seamless collaboration with development and QA teams to pinpoint test cases and scenarios, spearheaded User Acceptance Testing (UAT), provided training to trainers and end-users, facilitated change management, and supported the product manager in effective commercialization strategies.Assumed a leadership role in Backlog Refinement and increment planning, championing DevOps and Built-in quality principles, and strategically managing work in progress (WIP).Analysed and documented intricate data requirements, meticulously modelling data flows and Entity-Relationship Diagrams (ERDs) across all seven product dimensions at a portfolio level through active collaboration with Business Development Managers (BDMs).Cultivated robust stakeholder relationships, engaging stakeholders in backlog discovery and delivery processes, handling dependencies, and ensuring seamless enterprise-level deliveries, including engagement at the executive level.Advocated for the adoption of minimum viable thinking, translating into the definition, prioritization, estimation, and planning.

Technology Dev and Ops, managed the full spectrum of Vodacom Video and Digital Services, ensuring optimal functionality and user experiences. Accomplishments include spearheading CAB processes for service deployment, driving resolutions of production incidents and establishing effective integration with 3rd party providers. Maintain high uptime for the Video ecosystem, managed go-live implementations and facilitated staff training. Led technical delivery for integrated video and entertainment offerings whilst driving customer acquisition across African marketsTechnology R&D, pioneered evolving trends in consumer digital services, strategically shaping approaches that foster customer acquisition. Executed proactive monitoring, measured portfolio performance and offered comprehensive reports for optimization. Oversaw project execution, elevated Vodacom's FTTH proposition and took charge of end-to-end assurance of Digital Lifestyle Services Aligned functional requirements and solution design ensuring seamless implementationStakeholder and Team Management, cultivated robust relationships with key stakeholders, analysed business processes facilitating change discussions. I disseminated technological and business updates, led cross-functional teams ensuring comprehensive awareness of impending changes. Guided people development programs, led with clarity and prioritized project directivesBudgeting and Revenue Assurance, I negotiated partner agreements with prominent OTT service providers offering architectural guidance for integration. I contributed to monetization, aligned expenditure with budgets and conducted cost assessments. I played a pivotal role in reshaping customer-consumption models through digitization, empowering customers through personalized offeringsOverall, I excelled in orchestrating technology development, nurturing stakeholder relationships, managing teams and ensuring fiscal responsibility all while driving Vodacom's digital transformation forward

Articulating and documenting innovative solutions for existing software and Business Products, enhancing functionality across diverse Vodacom Business units.Collaborating closely with product managers in the conceptualization and design of retail product concepts, effectively navigating them through the journey to market.Identifying and addressing all impacted systems, ensuring a comprehensive approach that leaves no technical stone unturned.Crafting comprehensive functional requirement specifications, business requirement specifications, and solution design documents, underpinned by astute analysis of prevailing business processes. Conducting Joint Application Development (JAD) sessions in partnership with relevant business stakeholders, adeptly eliciting both business and solution requirements.Transforming these elicited requirements into meticulously detailed functional specifications, encapsulated within comprehensive Functional Requirement Specifications (FRS).Championing dialogues and meetings with esteemed business clients to deftly elicit change requirements and holistic change requests, harnessing constructive feedback and shaping business cases for project scoping.Overseeing the agile development of these requirements, diligently testing and verifying changes to ensure alignment with client prerequisites and FRS specifications.Ensuring seamless implementation of these changes into production environments, embracing a results-driven approach that translates plans into action.Steering projects through the Software Development Life Cycle (SDLC), meticulously overseeing each stage to ensure optimal project success and heightened customer satisfaction within agreed-upon timeframes.Providing invaluable consultation to diverse stakeholders, driving strategic business process re-engineering and envisioning future processes that optimize efficiency and operational goals.

During a brief 6-month contract, I undertook a pivotal role in rescuing the Corporate Acquisition Platform program. My responsibilities encompassed:Identifying and documenting potential gaps in prevailing processes and requirements.Conducting an in-depth analysis of existing business processes and optimizing them as necessary.

Served as a dedicated professional responsible for documenting solutions for both new and existing software and Business Products across diverse Vodacom Business units.Collaborated closely with product managers in conceptualizing and refining retail product concepts, ensuring their successful transition to the market.Precisely crafted functional requirement specifications, business requirement specifications, and solution design specifications to meticulously outline project parameters.Meticulously analysed prevailing business processes and adeptly aligned new processes to harmonize with existing workflows.Conducted productive Joint Application Development (JAD) sessions with relevant business partners, effectively eliciting comprehensive business and solution requirements.Transformed gathered requirements into highly detailed functional specifications, expertly formatted within comprehensive Functional Design Specifications.Steered pivotal meetings with business clients to effectively capture change requirements and general change requests. I meticulously managed the feedback cycle, synthesizing input into cohesive business cases for project scoping.Led the development and rigorous testing of change implementations, ensuring strict adherence to client requirements and specified parameters.Successfully orchestrated the seamless transition of changes into live environments, overseeing the entire Software Development Life Cycle (SDLC) to drive project success and optimize customer satisfaction.Offered expert consultation to diverse stakeholders on business process re-engineering, leveraging my deep understanding of best practices.Provided insightful consultation to clients, bridging the gap between current business needs and optimal business practices. This involved streamlining processes and procedures to enhance efficiency.Devised and managed comprehensive project plans using Microsoft Project, overseeing the entire SDLC of each project.

Performing the role of product owner, business analyst and account manager to design and implement CRM solution in the health care sector. Design and implement e-commerce online platforms for the online retail industry. Design and implement call centre solution for various organisations.

Performing business analysis for local and international clients in the construction and banking industry as well as technical support for Nedbank's local and international payments systems.

Business Analyst (Nov 2006 - Oct 2007): Document the property rates business processes and requirements for the SAP implementation.

Accounts Clerk (Apr 2002 - Oct 2006): Process accounts, journals and financial posting for property rates.