• Provide administrative support to the Project Manager and Team Members• Support the exchange of project information by scheduling meetings, booking venues, issuing invitations, assembling meeting papers and recording and distributing minutes and actions lists• Contribute to the preparation of project related documentation, including progress status reports and issues/risks/changes logs• Ensure that project related documentation is appropriately approved, managed and stored in the project’s SharePoint repository• Assist with arranging user training sessions, venues and materials as needed• Maintain the budget and invoicing of the vendors• Participate in the preparation of organization-wide communications about the project• Creating and testing of the letter templates• Report analysis

• Assist with the distribution of letters transcribed by the external medical transcription service. • Act as a liaison between PMCC and the external medical transcription service for better operations• Assist with the activation and deactivation of clinicians in Verdi and external dictation systems • Become a PMCC super user of the external dictation system including managing comments & queries.• Manage internal mail distribution for staff that do not have external dictation access & verdi• Manage the printing for self-typing clinicians from Verdi • Allocate Verdi templates for internal PMCC clinicians as required • Assist in the maintenance of accurate patient data on the iPM • Provide ongoing training and support to clinician’s and other users of the external dictation systems as required • Manage any Lanier requests • Liaise with Health Information Services, Patient Administration Service, IT, Admissions & registrations and others to improve IPM data quality• Provide Training of the new users in Verdi, IPM & Ozescribe • Monitor, control and manage business operations to meet customer expectations and company goals. • Provide leave cover for IPM Data Integrity clerk• Work collaboratively with Parkville Precinct partners(RMH &RWH)• Works closely with PURN team to timely process the information • Auditing & maintaining the stats for Ozescribe• Analyze and interpret data and prepare comprehensive reports• Training & Induction of new users or less experienced staff• Outpatient’s letters distribution

• Assist Managers in day-to-day coordination and management of business operational activities. • Radiology reporting online – Handing Hospitals outsourcing management including remote and onsite.• Handing confidential information of all the patients as per the privacy policies of the company.• Audio tying of the report.• Monitor, control and manage business operations to meet customer expectations and company goals. • Liaise between customer and management to ensure smooth operations delivery. • Identify problems in operations process and resolve them in quickly and timely manner. • Follow standard operating procedures for efficient business operations. • Telephone duties, Data entry, filing and record management• Maintain clear and accurate operations documents/procedures for reference purposes.• Build and maintain strong customer relationship through regular communications. • Provide administrative and support services to office staffs. • Answer phone calls and customer questions in a professional manner.Achievements – Provided volunteer training to new employees on business operations and software’s, Appreciated on successful anticipation on matters relating to KPI management to fulfill business needs.

• Meeting and greeting patients and their relatives• Telephone duties, Data entry, filing and record management• Making appointments for patients using an electronic database• Patient accounts, Cash Handling and banking• Some Ward Clerk duties• Reporting using MS Excel and other softwareAchievements – Better appointment management to reduce waiting time of the patients.

• Schedule travel, appointments and meetings.• Anticipate, prioritize and prepare CEO for travel, meetings and presentations.• Screen phone calls, emails, mail and visitors; route and resolve information requests.• Acts as a liaison between CEO and employees.• Channelizing and implementation of CEO ideas and projects. • Handling issues in various departments and Ad hoc issues with Patients in Hospital. • Approving and making payments to suppliers. Achievements – Prioritizing the important issues and meeting that will impact on hospital functioning. Created ,edited and Published the annual report for the company.

• Surgery packages- launching of new surgical packages as well as the reviewed existing packages to increase gross margin• Daily Business Report & Auditing of the processes • Streamlining the entire IPD process and maintaining Hospital website • Events- Organized many educational & banding events within & outside the hospital • Coordinate with the department and OPD walk in patients for all referral’s.• Pre- surgery counseling of all referrals or direct admissions regarding package etc.• Coordinate daily with IPD, Blood bank & other departments for clearance for surgery scheduled.• Daily Scheduling of OT cases and also booking cases.• Handle all billing queries from pre-operatively and post –operatively and to sort them.Achievements – Reduced cost and increased Gross margin.

• Greeting and providing excellent customer service to our patients• Liaising and working closely with practice doctors• Obtaining and maintaining current patient information• Answering phone calls and making outgoing calls• Making appointments for consultations and tests• Complete patient accounts and banking accurately• Providing financial quotes to patient and booking the theater for them.• Following up patients before and on day of surgery with Do’s and Don’ts• Preparing the discharge summary • Mailing, faxing and clerical duties

1.Posted in IPD(In Patient Department),Look after discharge process and its TAT .2. Auditing an managing problems which arise in IPD very efficently and effectively.3.Conducted orientation classes for the fresh trainee joining the hospital for training from various colleges of India as well as abroad.