Sachi Goel Email & Phone Number

Schaumburg, Il, Us

Rosemont, Illinois, United States

• Designed and delivered 7 end-user experiences across customer loyalty account setup and issue management flows reducing issue resolution time by 50%; wrote user stories, led testing, conducted change management, and released user help guides• Converted core software platforms and hardware devices at 11 retail stores, independently coaching 90+ end users (store managers and associates) on system nuances, providing direct post-launch issue resolution, and leveraging system performance data and qualitative learnings to recommend 6+ improvements on Q1 2024 product roadmap• Spearheaded the launch of 148 label printers in 74 locations by translating business requirements to technical teams and coordinating cross-functional launch; implemented a QA framework leading to 80% decrease in hardware defects after pilot• Analyzed credit/debit card transactions data and seasonal customer behavior to determine the success of a debit steering initiative; performed sales and fees modeling in Excel to recommend a $2M+ reduction in cost through changed transaction structure; crafted instructional guide for business to independently conduct fees analysis• Mentored a summer intern on a Microsoft PowerApps UI design and data migration project leading to accepted return offer• Recognized by senior leadership for exceptional written/verbal communication skills and strategic thinking capabilities

• Mentored 75+ students 1:1 on academic plans for co-curricular success; liaised between 20 peer tutors and admins• Established policies and protocols for the Gies Peer Tutoring Program

• Developed an online textbook to serve as the primary class resource, incorporating text and dynamic learning activities• Designed and deployed course webpage, pushing curriculum to 500+ students; led office hours to provide tailored support

• Launched and led 15+ professional development and recruitment events with corporate affiliates (Boeing, bp, Anheuser-Busch, T-Mobile, Synchrony); managed program communication and internal weekly newsletter• Drove 70% increase in sustainable student on-campus involvement by analyzing and designing an incentive program

• Supported the development and launch of a new ERP system by stabilizing data environments (INTTEST to PROD), setting the foundation for 73 retail store technology conversions and promoting an integrated, multi-channel experience• Independently led platform MVP demo to 25+ cross-functional stakeholders; synthesized usability feedback from UAT• Streamlined and proposed a new process flow to remove redundancies in MOXe eCommerce system end user experience• Built relationships with 8 executives and 12 leaders across Finance, Tech, and Marketing; cultivated regularly as a FT joiner

Bachelor'S Degree, Information Systems

Activities and Societies: Gies College of Business Peer Advising, Gies College of Business Peer Tutoring, Hoeft Technology & Management.

High School Diploma

Activities and Societies: Principal's Advisory Board, National Honors Society, Speech (Forensics) Team, French Club, Student Council