As the Lead Product Manager at DCSPRO, I leverage my MBA and B.Tech degrees, as well as my certifications in Product Ownership and Project Management, to deliver agile software solutions that meet the needs of various clients and stakeholders. I have a strong background in data analytics and Power BI, which enables me to create and manage dashboards and reports that provide insights and recommendations for business improvement.In my previous role as a Consultant at WNS Global Services, I developed an in-house web-based tool from scratch that captured contractual SLAs of 130 clients, covering 5500+ SLAs, for the COO's office. This tool gave a 360-degree view on SLA performance and helped the organization save $500K. I also managed the adoption and governance of an in-house time application tool that tracked the productive time of 17k employees. Additionally, I was the primary point of contact for UAT activities and directly interacted with the clients to resolve any queries and blockers. I am passionate about delivering value to the customers and the organization through innovation, collaboration, and quality.