Strategic leader with 24+ years of global experience in IT services, digital transformation, and leading shared services operations. Proven track record in establishing and optimizing IT functions and shared services, including ERP implementations, and leading cross-functional teams across diverse geographies. Expertise in aligning technology strategies with business objectives, driving innovation, and fostering a collaborative culture to achieve operational excellence and sustainable growth.CORE COMPETENCIES• Portfolio/Program Management: Successfully managed complex programs and projects, leading digital transformation initiatives to deliver measurable results.• Global Team Leadership: Built and led high-performing, cross-functional teams across diverse geogra-phies, driving collaboration and innovation.• Global Capability Center (GCC) Setup: Established and managed GCC operations in IT and Customer Services, achieving multimillion-dollar savings and ensuring exceptional service delivery.• Innovation & Efficiency: Delivered significant service enhancements, automation solutions, and resource optimizations to maximize operational efficiency and drive cost reductions.• Stakeholder Management: Effectively engaged with global clients across the U.S., UK, France, Australia, and Singapore, fostering collaboration, aligning expectations, and ensuring successful project outcomes.• Product Development: Over 4 years at Oracle India Pvt Ltd, focusing on complex Oracle E-Business Suite (ERP) solutions, specifically in HCM/HRMS domains.• Diverse Technological Expertise: Proven track record of successfully managing complex and varied technological projects across multiple platforms.• ERP Implementation and Upgrade Expertise: Extensive experience in the implementation, upgrade, and maintenance of ERP solutions, specializing in Oracle E-Business Suite and ERPNext (open-source ERP)