Senior Executive - D2C
Current• Managed product listings for the Genie & Urban Jungle brands on the company's D2C website using Shopify.• Edited product images using Canva to ensure consistent and appealing presentations.• Prepared and maintained MIS reports for sales, tracking advertising spends across various platforms.• Approved product returns and processed customer complaints, ensuring prompt resolution.• Handled customer inquiries and feedback on Instagram, Facebook, and through email, enhancing customer satisfaction.• Developed and updated Amazon A+ content and brand pages, ensuring alignment with brand guidelines and marketing strategies.• Managed the filling of listing templates for Amazon, Flipkart, and Myntra, and coordinated with the uploading team to ensure accurate and timely product uploads.
