Manager-Product Support
CurrentReduce customer complaints by analyzing the problem finding root causeVendor audit during the development of the product & close the non-conformity of audit, if any.To taking care of all testing requirement on the product as per customer requirements.Find technical solutions on issues or queries related to unknown or new scenarios.Manage relationships with Vendors. Wiring HarnessResolving technical issues with production, process and R&D during the phases of product developmentFollowing up with vendors for making for new product as per requirementAssisting Design Team in product design & feasibility check as per customer requirementsSubmitting samples to customer and getting feedback about samples from customerReducing customer complaints by analyzing the problem finding root causePerforming vendor audit during development of product & close the non-conformity of audit, if anyLeading the site execution for Substations, OH Line, Cable lines, Power Plant etc.Participating in monthly billing and submission and following-up for paymentPlanning and ensuring that required manpower and material are available at all timesMonitoring and maintaining minimum stock, stock checking and material managementWork with cross-functional teams as and when required.Keep up-to-date with all products and its enhancementsForecasting project expenditure and preparing the purchase schedule and following-up regarding the handing overAnalyzing the drawings and documents related to Electrical, Mechanical and Civil functions for site execution; making necessary changes at site in coordination with design team.
