Building trell• Track and review the process quality through audits• Develop audit plan as per SOP and allocate reviews to the analysts• Monitor to ensure that the audits are being conducted as per plan• Review the audit data across the account to review the account performance on quality parameters, identify the error trends• Prepare reports for review for the internal leadership.• Identify the best practices and work with the delivery team to deploy for… Show more Building trell• Track and review the process quality through audits• Develop audit plan as per SOP and allocate reviews to the analysts• Monitor to ensure that the audits are being conducted as per plan• Review the audit data across the account to review the account performance on quality parameters, identify the error trends• Prepare reports for review for the internal leadership.• Identify the best practices and work with the delivery team to deploy for improvement• Ensure compliance part of the process by front-ending with the external auditors, coordinating with the internal teams and working with training team to develop SOPs and compliance registers as required for the audits.• Drive training within the account to ensure process quality is maintained• Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap• conduct monthly trainings based on the error types identified in the process audits• Deploy various training methods (classroom based, web based etc)to develop the skill and reduce error rates• Develop the training reports and share with the key stakeholdersEffective Team Management• Resourcing• Ensure adequate on boarding and training for the team members to enhance capability & effectiveness• Build an internal talent pool and ensure their career progressionwithin the organization• Manage team attrition• Drive diversity in leadership positionsPerformance Management• Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports• Ensure that the Performance Nxt is followed for the entire team• Employee Satisfaction and Engagement• Lead and drive engagement initiatives for the team• Track team satisfaction scores and identify initiatives to build engagement within the teamVendor managementStakeholderQuality tools and policy management Show less

Video Quality consultant at tik tok• Provided analytical, planning and co-ordination support on projects as assigned, reviewing , interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.• Handled multiple projects from training to quality for multiple site with an 100% success rate.• Performing random quality technique, Calibration , interpretation to achieve client target.• Handling client , operations concern / query and solving them… Show more Video Quality consultant at tik tok• Provided analytical, planning and co-ordination support on projects as assigned, reviewing , interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.• Handled multiple projects from training to quality for multiple site with an 100% success rate.• Performing random quality technique, Calibration , interpretation to achieve client target.• Handling client , operations concern / query and solving them immediately with the help of immediate managers.• Provided regular updates to stake holders , moderators on quality metrics communicating consistency problems or production, deficiencies with quality and production leadership.• Creating and analyzing Weekly Business Review PPT and sharing it to immediate managers.• Developing weekly, monthly, quarterly and other statistical reports including analysis for leadership team and for quality improvement program outcome studies.• Offered friendly , energetic and committed service to the client and stakeholders and handled multiple challenging situations within operations or with end-client.• Maintained energy, commitment and enthusiasm through out the pandemic situation.• Completed all reporting on time , shared via lark,outlook or whatsapp and recognizing any discrepancies and addressing them in a timely fashion.• Worked closely with assigned team and client to maintain optimum level of communication to effectively and efficiently complete projects. Show less

● Handling Logistics and Purchasing on a day to day basis for All GCC Countries.● Receiving goods in warehouse, Stock checking, updating purchase order and sending it for proper racking and stacking.● Using ERP Software ( Netsuite - Oracle Software ) on day to day basis to update products stock , cost and location.● fulfilling orders of UAE, QATAR , BAHRAIN and KSA orders with proper planning on couriers logistics● managing warehouse staff and updating daily warehouse, inventory… Show more ● Handling Logistics and Purchasing on a day to day basis for All GCC Countries.● Receiving goods in warehouse, Stock checking, updating purchase order and sending it for proper racking and stacking.● Using ERP Software ( Netsuite - Oracle Software ) on day to day basis to update products stock , cost and location.● fulfilling orders of UAE, QATAR , BAHRAIN and KSA orders with proper planning on couriers logistics● managing warehouse staff and updating daily warehouse, inventory and logistics report to reporting manger.● Streamlining the operational, procurement and logistics process and monitoring and handling all operational issues.● Leading team, speaking to customer on unavailability of products with cost cutting with suppliers Show less

● Working as Acting Team Leader in AXA Assistance India Pvt Ltd, Assist Customers with RSA (Road Side Assistance) services in case of Vehicle Immobilization,Quickly take decision to provide additional services apart from RSA,Maintain SLA (Service Level Agreements) throughout the shift ie Call Answered within 15 secs.● Update CTO regularly and accurately for every case handled , Update Volkswagen CCMS for every case assisted , Coordinate with all stakeholders involved – Customer, Dealership,… Show more ● Working as Acting Team Leader in AXA Assistance India Pvt Ltd, Assist Customers with RSA (Road Side Assistance) services in case of Vehicle Immobilization,Quickly take decision to provide additional services apart from RSA,Maintain SLA (Service Level Agreements) throughout the shift ie Call Answered within 15 secs.● Update CTO regularly and accurately for every case handled , Update Volkswagen CCMS for every case assisted , Coordinate with all stakeholders involved – Customer, Dealership, Network and Brand , Upsell paid services to Non Covered Customers and track payments.● Participate and provide inputs in the Info Sessions conducted on monthly basis , Continuously provide operational inputs to Supervisors, Monitor Individual Case Classification as part of Operational Reports.● Preparing RCA ( Route Call Analysis),Maintaining SL,Doing Call monitoring and Quality. Show less

● Handling sales for USA education required customers.● Communicating and convincing customers for best university in USA with better course.● Daily reporting to immediate managers of sales report and giving an ideas to improve the sales for particular education.● Monitoring and analyzing the issue in backlog of sales or customer dissatisfaction.● Assigning leads to other team members and setting day to day targets depending on lead quality and quantity.