• Specialized in resolving intricate technical issues within Microsoft 365's suite, including Exchange Online, Azure AD-Connect, SharePoint, Teams, OneDrive, and associated integrations. Ensured prompt resolutions to critical escalations, maintaining service integrity.• Applied a methodical approach to diagnose and troubleshoot complex Microsoft 365 issues, leveraging deep technical expertise to pinpoint root causes swiftly and implement effective solutions.• Managed escalated cases adeptly, collaborating across diverse teams to swiftly address and resolve intricate technical challenges, mitigating service disruptions and ensuring client satisfaction.• Played a pivotal role in enriching knowledge bases, meticulously documenting resolved issues and best practices, enabling team learning and improving overall support efficiency.

• Proficient in managing routers, switches.• Maintaining network infrastructure for seamless operations.• Ensuring reliability and efficiency of network components.• Utilizing monitoring tools to proactively identify abnormalities.• Optimizing network performance for enhanced efficiency.

• Managed and maintained the operational efficiency of LAN and WAN services.• Delivered detailed reports on daily, weekly, and monthly bandwidth utilization, • Alongside network asset documentation, facilitating informed decision-making.

• Setup of a network spanning 100 branches as part of Barclays' Pan India Finance Network project• Maintaining network infrastructure for seamless operations.• Ensuring reliability and efficiency of network components.• Established regular network performance monitoring protocols, resulting in a notable 10% reduction