Network Support Engineer
Reliance Communications Limited
Reliance Communication With over 100,000 route km of optical fiber pan-India, digital network is peerless both in terms of reach and capacity supporting almost endless voice, data and video. Responsibility:-Troubleshooting & Monitoring of Reliance N/W Circuits E1 to STM-64 bandwidth.Providing Fault Management and Technical Support for (L3-VPN, Leased Line.L2VL,LInternet access).Looking after services provided to 200 top priority customers of Reliance by clearing there problems like (Link down / CRC errors / Packet Loss /link fluctuation/latency etc.).Troubleshoot and Monitor end to end connectivity ( Which include Core network(Juniper) Transport Path ( Nortel) / Metro Ethernet Network(Cisco)/ CPE End.Configuration of Metro Ethernet Network (MEN) Cisco routers 7609 series , cisco ,switches C3400/C3550/C3750. Remote Access to Juniper & Cisco Routers and switches for checking end to end connectivity.Responsible for Service assurance Includes:- 1. Co-ordinate with circle Heads and Field Engineers to resolve the issues. 2. Providing Root Cause Analysis (RCA). 3. Taking High Level of escalations. from Customers , Service Account Managers , NOC Heads.To co-ordinate with field engineers on solutions to troubleshoot and repair complex circuits, equipment configuration, optical link losses, hardware fault; Telecom Domain :- Basic understanding of SDH, Tools/Platforms :-Preside (UNIX based), Clarity OSS. (Ticketing Tool).Equipment :-Cisco, Juniper Routers and switches, Nortel Equipments.Operating Systems:-Windows XP, Windows 2000 Windows 98Routing Protocol :-RIP V1/V2, EIGRP,OSPF,BGP.Switching :- Vlan, VTP, STP, RSTP, Inter Vlan RoutingStandard & Tech. :- OSI,TCP/IP, Ethernet, Frame Relay.Quality:-Outstanding capability to work as an independent or as a team member.Strong experience with several networking componentsExcited to learn new skill