Leading business development efforts, focusing on renewals and optimizing accounts for enhanced revenue generation. • Managing a dynamic team to ensure customer retention and streamline day-to-day operations.• Achieving incremental in revenue through strategic account management.• Developing process for customer relationship management and revenue optimization.

• Led a dynamic sales team to drive enrollment growth and revenue targets for UpGrad Abroad's study programs.• Developed strategic sales plans, optimized lead distribution, and delivered training programs to enhance team performance.• Utilized data-driven insights to identify market trends and opportunities, contributing to long-term business strategies.

 Leading 2 TLs and 23 associates accountable for outbound/inbound sales & chat. Played an instrumental role in coordinating activities in achieving team target during the tenure. Reaching the optimum sales volume and generated maximum revenue for the profitability of the company. Converted and tapped potential clients and brought them into the system to ensure repeat business. Provided support to managers to tap potential clients. Implementing productivity standards by tracking and meeting call productivity metrics and timeframes. Ensuring all policies & procedures are adhered to through call monitoring and audits.

 Learned different concepts related to UK insurance.  Ensure to maintain professional attitude to deal with brokers and onshore team. Ensure completing all the Finance operational activities within the given timeline. Analysing data and providing solutions to the brokers. Coordinating with the team and ensuring that daily and monthly tasks made correctly. Monitoring customer account details for non-payments, delayed payments and other irregularities. Providing support documentation for audits. Reviewing and monitoring assigned accounts and all applicable collection reports.

 Consistently achieved targets.  Actively involved in training and mentoring new joinees.  Achieved target of Rs 4.24 lacs per month in E-Learning domain and set up a benchmark. Promoted as a mentor in two months of joining the organization. Leading the biggest pool of 8 members in the process.  Achieved monthly team targets on regular basis. Won Highest Billing Ever in E Learning. Won Highest Productivity Driver for the month of January and March.

*Learn sales related features and advantages for entire products and services; complete entire initial training program and participate in weekly sales meetings to recurrent training. *Ensure to maintain professional attitude to deal with prospects, customers and staff members; explain clearly and precisely features and advantages to prospects in entire non-technical terms. *Maintain and update accurate notes in CRM system as well as records according to necessity and instructions; manage and provide solutions to all issues related to customer satisfaction.*Ensure to acquire monthly sales quota established by management on basis of past performance of other representatives; attain minimum number of calls every day to present leads. *Comply with all company policies for safeguarding client and related corporate proprietary details; perform in team of all dedicated sales representative to cross-train and acquire team sales objectives. *Participate in industry events voluntarily to promote prospects; develop business through cold calls to new and current leads. *Qualify all new sellers by analyzing their offerings aligned with market needs; ensure to manage all existing accounts through steady communication using client service skills.