Sachin Prasad Email and Phone Number

Program Manager - Customer Success and Business Development:- Technical Account Manager for end to end and new features integration for India, SEA and MENA enterprise merchants.- Provide product demo to merchants and work closely with them to ensure successful addition to portfolio.- Worked with product and engineering teams to develop, test and release new features for merchants.- Upsell and cross sell products and features to merchants and handle end to end integrations.- Perform statistical analysis on merchant's traffic and proactively come up with solutions to increase conversions and improve success rates.Program Manager(core team) - Namma Yatri- Project planning, solutioning, design and execution of beta launch of the app to closed user group.- Setup call center operations for customer support.- Business negotiations with third party vendors for Telephony.- Work on BTL marketing activities like posters and referral programs to scale up supply.- Collaborate with influencers and agencies to scale up brand awareness via ads, content creation and social media engagement.

- Part of the Merchant Success team handling support tickets.- End to End integration of Juspay products to enterprise merchants.- Monitor success rates and overall traffic and come up with effective solutions to improve conversions.- Worked on improving and optimizing the Juspay product documentation along with PMs.

- Monitor client applications using Microsoft BizTalk middleware tool.- Incident management and troubleshooting application issues.- Work on MS SQL database for retrieving data for processing.- Work on automation for effective completion of the project within proposed deadlines.