Currently managing CIBC project from Offshore's end. Leading a Team Size of 12 IT Professionals. Result Driven "Project Manager" with 16 Years of Tech Experience in IT & Banking Application/ Environment-Support Roles. Level 2 support, ensuring smooth running of CIBC applications, mitigating CIBC's Digital Banking issues, keeping the Business impact to a minimal.LEADERSHIP SKILLS & CORE COMPETENCIES:Technical-Analysis • Technical Application Support & Troubleshooting • Environment Support •Production-Application Support • Pega Incident Management & CIBC Incident Management. Infrastructure (Network, Database, Akamai, Batch-Jobs, Gemfire) Alerts Management. Software Testing-Manual, SDLC, STLC • Defect Triage • Agile & Waterfall • Coaching & Development • Creative Problem Solving • Cross-Functional Partnerships • Customer Experience • Customer Relationship Management • Customer Satisfaction • Customer Success • Customer Support • Data Analysis • Employee Management • Escalation Management • Global Support • KPIs • Leadership & Mentoring • Performance Improvement Plans • Process Improvement • Product Feedback & Improvement • Project Management • Program Management •Azure Cloud, Cloud Computing • Strategic Planning • Support Operations • Training • Vendor Management • Client Handling• SLA Management, Recruitment, OnboardingProject Manager for CIBC project from Offshore's endTechnical lead for Compass/Pega App Support projectPega Software Test Lead for StaRs UAT projectUS Mortgage UAT Test Lead.Automations, Innovations, Process ImprovementsStar Performer Awards, Service Commitment Awards, On the Spot Recognition AwardsTopNotch T-FRESCO SCORESBest Team AwardTalks about Application monitoring via Dynatrace & log monitoring via Splunk .Certifications: Azure, ITIL, Agile, Generative Artificial Intelligence, RIO