Sachin Shivhare Email and Phone Number
Sachin Shivhare work email
- Valid
Sachin Shivhare personal email
With over 10 years of experience in customer support, team management, and logistics operations, I’ve honed my skills in delivering high-quality solutions in fast-paced environments. I specialize in optimizing operational workflows, enhancing customer success strategies, and leading tech support teams to achieve seamless results. My expertise extends to the SaaS platforms, where I’ve consistently driven improvements in SLAs and process efficiency. Passionate about problem-solving and innovation, I thrive in roles that require strategic thinking and collaboration, always aiming to exceed expectations and deliver measurable impact.Extensive experience in working with all major logistic partners in the industry along with key client account handling. Strong background in escalation management, deciding process SLA, data analysis, technical support, project management and reporting. Extensive knowledge of E-commerce & logistic industries and passionate for learning new skills throughout different processes. Proven track record of coming up with an end to end solutions that will satisfy with all parties.
Shipsy
View-
Manager Product SupportShipsy Feb 2024 - PresentGurugram, Haryana, India. Managing CEP & On-demand large enterprise clients across India, Middle East, and Europe, focusing on client satisfaction, growth, and operational efficiency.. Providing comprehensive tech support, resolving escalations, and facilitating requirement discussions to deliver customized solutions.. Leading strategic solutioning efforts, ensuring seamless execution and alignment with client needs.. Facilitating regular client interactions to foster strong relationships, enhance communication, and identify opportunities for growth and continuous improvement.. Proactively managing client relationships by understanding business needs and ensuring ongoing alignment with service expectations.. Collaborating with cross-functional teams to ensure continuous improvement and maintain high service standards.
-
Customer Success ManagerShipsy Feb 2021 - Nov 2023Gurugram, Haryana, India
-
Operations ManagerNimbuspost Aug 2020 - Jan 2021Gurugram, Haryana, India• Managing day to day team activities.• Delivering a comprehensive service to customers.• Managing all inbound & outbound activities.• Managing customer accounts.• Communicating internal teams for ensuring to achieve targets.• Process & product development and presentation.• Responsible for data & reporting’s.
-
Operations ManagerAbicart India Jul 2019 - Apr 2020Delhi, India•Leading an Onboarding team for day-to-day operations and coordination at their respective clients.•The role evolved to me leading several internal processes like partnership, Onboarding for Abicart. • Monitoring Work, defining KRAs and managing the team's performance.• CRM Setup, Process Management and Change Management.• Streamline processes through developing the suite of e-mail templates and FAQ content to reduce the time spent on queries and complaints.• Working closely with the product, and technology teams to make constant enhancements in the existing product by recommending new features that clients ask for or suggested.•Developing strategies to make a recommendation for the best investment tactic for customer support and web designing department.•Responsible for policy, planning, and strategies.• Collaborate closely with management to prioritize business and information needs. -
Assistant ManagerShiprocket Aug 2015 - May 2019New Delhi Area, India•Ensuring the month on month growth in the shipments and also regular renewals.•Penetrating, understanding and developing client relationships, whilst identifyinggrowth with respect to shipment volumes.• Identifying rolling forecasts of volumes along with performance shortfalls andrecommending/implementing corrective actions• Overseeing activities related to the assigned account, SaaS plan activation andonboarding new business prospects• Working closely with the Product team to make constant enhancements in the existing product by recommending new features that clients ask for.• Have decent experience in handling SMB's like Damilano, Implex Group, Carlton London, Oxolloxo, and Mcaffeine, along with multiple retail customers. -
Account ManagerShiprocket 360 Sep 2014 - Aug 2016Saket New Delhi•Boosted customer satisfaction by providing them with the training and skills to optimize service delivery in alignment with individual needs.•Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.•Leveraged strategic planning to penetrate key accounts.•Provided servicing, management and retention of 65% accounts.•Retain clients through changing atmospheres by quickly and professionally resolving customer issues.•Developed and maintained long-term relationships with Enterprises and small business entities.•Recommended brand products to customers highlighted benefits and redirected objections to secure more in sales.
-
Sales SpecialistKnowlarity Communications Jul 2013 - Aug 2014Gurgaon, India•Consulting Client with Telephony Solutions as per Business Needs.•Handling issues on Cloud Telephony for Business Entities.•Provide Best Possible Usability of Toll-Free Number/Telephony Solutions as per Client’s Requirement.•Identifying problems area for clients and proposed solutions for the problem.•Data Mining and Segmentation on the basis of product and services.•Brand promotion through Mailers, Letters, and other instruments.•Strategy formation to manage the Marketing Trend of Consumers.•Analysis of Usability Trend of the Clients.•Business Retention. -
B.D.E.Weblink India.Net Pvt. Ltd Oct 2011 - Mar 2013Keerti Nagar New DelhiManaging sales performance for web solutions. providing end to end cost effective website Design, Web hosting, e-commerce solutions, Internet & social media marketing. Online promotion and Product development services to clients across the globe. Provide inputs on new products to cater to the ever changing requirements of SME & Corporate. Follow up and ensure all the performance planning / strategy / Targets of own team
Sachin Shivhare Skills
Sachin Shivhare Education Details
-
Science -
JalaunB.Sc. -
S.V.I. Collage JalaunPcm
-
First
Frequently Asked Questions about Sachin Shivhare
What company does Sachin Shivhare work for?
Sachin Shivhare works for Shipsy
What is Sachin Shivhare's role at the current company?
Sachin Shivhare's current role is Customer Experience Manager | 10+ Years in Customer Support, Tech Support, Product Support and Logistics Solutions | Driving Efficiency & Customer Excellence in SaaS & Logistics. | Ex- Nimbus / Ex- Shiprocket/ Ex-Abicart.
What is Sachin Shivhare's email address?
Sachin Shivhare's email address is sa****@****ipsy.in
What schools did Sachin Shivhare attend?
Sachin Shivhare attended Bundelkhand University, Jalaun, S.v.i. Collage Jalaun, Bundelkhand University.
What are some of Sachin Shivhare's interests?
Sachin Shivhare has interest in Social Services, Children, Civil Rights And Social Action, Politics, Environment, Education, Animal Welfare, Health.
What skills is Sachin Shivhare known for?
Sachin Shivhare has skills like Team Management, Customer Service, Key Account Management, Sales Management, Customer Retention, Customer Relations, Long Term Customer Relationships, Customer Acquisition, Customer Support, Team Motivation, Negotiation, Escalation Resolution.
Not the Sachin Shivhare you were looking for?
-
Sachin Shivhare
India -
-
1cyborg.co.in -
2gmail.com, gmail.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial