Experienced technology advisor and leader with a focus on customer-centred digital experience solutions: Specifically the key parts of the full customer lifecycle enhanced through digital touchpoints ie. sales, service, marketing management, mobile/web apps, web content management, collaboration, commerce, social, mobile, and analytics. As a Senior Program Architect for Salesforce, I provide strategic, enterprise level and C-level advice on how to set up the programs and governance that support a successful customer-centred digital transformation. Working with leaders in IT and the business to implement agile business/technical processes. I work with customers across the globe and in many industries to realize their ambitions digitally. I also believe that the joyful and empathetic study of exceptional customer/employee outcomes provides the path to all of our success.Specialties: Salesforce Sales, Service, Marketing, Commerce Cloud, Einstein Analytics, B2B, CPQBusiness/IT Alignment, Zachman Framework, TOGAF, BPM, SOA.BPM and Assets Lifecycle modeling & Governance Software and infrastructure services delivery.Professional services engagement management.Project Management.