Sachin Singla Email and Phone Number

• Service Delivery professional with 17+ years of global onsite/offshore experience in end-to-end projects and SLA based managed services for a customer delivery in telecom and finance.• Skilled in managing and delivering complex projects, Operational Readiness Testing (ORT), User acceptance testing (UAT) for projects/programs in sync with business and client/stakeholder expectations.• Well versed to manage cross-functional projects for deployment in the test lab environment covering a range of areas (experimental products, data center, network, logistics, supply chain, hardware/software engineering).• Conversant in Process management, Process improvement, WO/PO, and invoice management, Asset management and Risk/Issue management.• Maintain a high degree of on-time delivery, quality, budget compliance, reviews & updates and escalations for managed services.• Stakeholder Management, Vendor management to maintain the service delivery across all verticals in delivery to the customer.• Actively contribute to the cost modelling and price negotiation to ensure timescales and budgets are met.

• Trained various teams on the Process Development and Change Management.• Point of contact for Lab environment building for testing activities.• To work on See-Test tool to provide test environment for offshore team.• To track and report quality and productivity using see-test tool.• To oversee business process, transmit and compile audit records.• Brief knowledge on Telecom Network with positive zest to support in Hands On experience as well.• Hands-on knowledge of TCMT tool to ensure the quality service delivered and KPIs met.

• Providing Support on Perfecto tool to maintain high availability environment for Test teams.• Customer service for all support queries and adhere to all service management principles.• To provide technical support, answering support queries either onsite or via phone or email• To prepare weekly and monthly reports for the management to review.• Assets Management (Allocation and Reconciliation)

• Serving as Continuous Improvement Manager responsible for Lean Six Sigma projects like Policy Issuance Accuracy Endorsements Issuance Process Cash Transaction and Recording Process• Monitoring project risks and scope creep to identify potential problems and proactive in identifying solutions to address them in advance.• Escalating promptly any issues that may influence operations.• Producing stage plans, highlight reports, risk logs, requests for change etc.• Providing strategic direction during the implementation stages.• Managing client expectations by ensuring the delivery of the highest quality service• UAT Testing• Monitoring staff & team performance.• SAP Updating• Team Handling and imparting process trainings.• Handling Audits.