• Working on development and implementation of a project for a Banking Client in APAC region• Work with internal departments and management if necessary to ensure client priorities are understood, and resources are executing on commitments• Review and manage key performance metrics to proactively identify issues and trends.• Establish excellent working relationships with the client representatives who also operate at a group level within their business.• Maintain a strong focus on staff development through training and other means in order to ensure that the team members career goals are prioritized and aligned with business opportunities

• Working for Asset Servicing & Trade Finance vertical of the company • Worked for Corporate Actions and Class Actions teams for institutional clients.• Partnered with developers to automate manual processes, saving time and money while decreasing errors.• Working on project of identifying and resolving unapplied Class Action funds lying in general ledger of the bank• Implementation of ERISA Interest calculator for the Vertical• Collaborated with stake holder group across organization to ensure business and technology alignment• Coordinating with Project Stakeholders to ensure timely sign off and completion • Led and imparted trainings to team members on current and new processes/improvements• Identifying ineffective areas within own BAU process and initiating changes for them – proposing improvement solutions• Timely answering to standard and most of the non-standard queries related to duties performed, adhering to high standards of business correspondence• Monitored regular Performance and imparted training programs for various industrial knowledgeHighlights:• The partial implementation of automation has resulted in saving of 10%, the complete implementation will result in saving of 40% till year end• Interest rate calculator implementation has reduced risk and costing by 10%• The Unapplied Monies project has streamlined process reducing the balance by 80%• Higher client ratings and employee satisfaction• Automating of Trade Finance Document flow in the company

• Rendering end to end support in middle office operations for Trades an Settlements• Ensuring SLA adherence, profit margins control, BCP and risk controls implementation, client liasoning and looking for opportunities for FTE augmentation at offsite• Maintaining MIS and Client reporting as well as responsible for daily KPI and SLA • Administering internal controls and audits of the processesHighlights:• Worked for the business expansion which resulted in increase of overall business by 50% in the year• Successfully transitioned process of 50 FTE to Manila, Involved in knowledge and technical transfer completed the process in 6 weeks against the 3 months deadline• Successfully implemented LEAN initiatives in process effecting the overall productivity which resulted in save of 7 FTE• Introduced various new controls, checks and measures to make process more efficient• Continues improvement in customer relationship management (technically) for well-organized process• Root Cause Analysis for continues improvement in processes• Given training modules for new / upgraded / change request processes with defined process notes

• Accountable for developing business in regions of Nagpur and Aurangabad in Maharashtra as well as heading network of 6 branches in the region ,Involved in billing and recovery of retail clients• Handled 5 schemes RBI relief bonds for a client base of over 1 Lakh Recognized for establishing broking operations of the company and looked after trading and settlements • Handled trading back office of the company, involved in planning & Interfaced with Software team for developing and enhancing the back office• Coordinated with bankers, stock exchanges, companies, registrars, brokers and other external agencies to facilitate smooth operationsHighlights:• Established and implemented the Broking services of company in 2008, Involved in system integration process of custody back office and broking back office• Worked on project of fixing RMS for broking operations• Coordinated with regulatory bodies like SEBI , BSE and NSE for various operational and risk issues