Sachin Kumar Sharma Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Manual Testing (Regression Testing, Smoke Testing, Sanity Testing, Defect Analysis, Test Case Cycle, Test Execution, Test Closure).Database (SQL)API TestingFunctional & Non Functional Testing Integration Testing Database TestingProcess Improvements, Requirement Analysis (Verification and Validation).Agile Methodologies (Agile Framework)Java , Eclipse

Gurugram, Haryana, India

Act as a Techno-Functional Consultant and maximize adoption of Zimyo.Assist & train Customers to implement their process and help them to resolve their support queries.Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities.Eliminate risks proactively and share product feedback and experience with the Product team.Showcase newly released features and maximize consumption, share a road-map with customers and gather their feedback to improvise the product.Delivering and communicating ROI for our clients, throughout the customer lifecycle.Being the trusted partner for the customer on the use-case and product functionality.Customer onboarding, training, and support.Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars.Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices.Analyzing customer data and helping them discover aspects of the product that are most beneficial to them.Carrying out periodic health checks to avoid churn.Firefighting during account escalations.Account management and renewals.Keeping customers updated on changes to the product they're using, new features, and new products they might find useful.Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.Upselling and cross-selling through review of customers' progress

Noida, Uttar Pradesh, India

As a dedicated professional in the realm of Governance, Risk, and Compliance (GRC), I have been instrumental in providing comprehensive support for compliance monitoring tools to esteemed clients such as KPMG, Carlsberg, Petronet LNG, LuLu International, Privi Chemicals, and more.My role primarily entailed leveraging SQL database expertise to offer technical support, effectively addressing customer queries, and resolving complex issues. Through meticulous problem-solving and proactive assistance, I have contributed significantly to ensuring seamless operations and client satisfaction within the GRC domain

Gurugram, Haryana, India

Fostered strategic partnerships with banking institutions, serving as a trusted third-party Enabled brokers to effortlessly market insurance policies through cutting-edge software Utilized technical skills in policy integration, employing techniques like logs analysis, SQL, and AWS Cloudwatch Prioritized customer success, achieving high satisfaction and loyalty through dedicated account management Conducted purposeful client meetings to deliver tailored and efficient solutions Cultivated and optimized customer relationships, enhancing retention and KPIs Provided comprehensive training programs and efficient project management using Asana and JIRA.

Gurugram, Haryana, India

-Managed enterprise clients including Everest Spices, Haldiram Foods, and Adani Wilmar.- Resolved queries and issues, maintaining effective communication.- Digital Marketing Content Presentation-Up-Selling & Cross - Selling the premium features of the products.- Conducted client meetings, addressing requirements and concerns.- Strengthened relationships and identified strategic opportunities.-Monitored KPIs for engagement improvement and loyalty.- Delivered training to clients and collaborated for bug fixing.- Managed projects using Asana & JIRA, providing technical support.