Sachin Pandey Email and Phone Number

Maintaining and improvising property standards and service to ensure guestsatisfaction.Participating and engaging staff in the d3h Sales & Marketing program. Thisincludes soliciting new business, fostering repeat business, and working with thesales team to establish the hotel in the market.Contributing to the development of new policies and procedures, sharing yourexperiences and insight in a positive way.Ensuring the adherence to all d3h policies, programs, and… Show more Maintaining and improvising property standards and service to ensure guestsatisfaction.Participating and engaging staff in the d3h Sales & Marketing program. Thisincludes soliciting new business, fostering repeat business, and working with thesales team to establish the hotel in the market.Contributing to the development of new policies and procedures, sharing yourexperiences and insight in a positive way.Ensuring the adherence to all d3h policies, programs, and procedures.Inspecting property & monitoring preventative maintenance on a regular basis toensure the safety, comfort, and cleanliness of the hotel and Guest experience.Working with the d3h head office support team to direct the operation of theproperty to ensure the highest possible profitability.Monitoring rates daily, to achieve best possible revenue and occupancy whileutilizing the d3h revenue management strategy.Working closely with the property administrators on the development of annualbudgets. Monitoring costs on a regular basis through ordering, purchasing and expense control.Ensuring the d3h Culture is practiced and emanated at all times. Ensure that thed3h Family atmosphere is present and that all employees are cared for in a genuineway. Show less

• Managed on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.• Facilitated hotel sales along with the Director of Sales and Revenue Manager to find new areas of growth by fostering strong client relationship for customer retention.• Delivered hotel budget objectives and set other short- and long-term strategic goals for the property.• Monitored the business audit report on a daily basis and take decisions accordingly.•… Show more • Managed on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.• Facilitated hotel sales along with the Director of Sales and Revenue Manager to find new areas of growth by fostering strong client relationship for customer retention.• Delivered hotel budget objectives and set other short- and long-term strategic goals for the property.• Monitored the business audit report on a daily basis and take decisions accordingly.• Procured operating supplies and equipment and contracting with third-party vendors for essentialequipment and services.• Accountable for responsibilities of department heads and take ownership of all guest complaints.• Handled complaints, social media and internal reviews and oversee the service recovery procedures. Show less

• Oversaw the entire Front Office & Guest Services team of 21 members operation to maintain high standards for the dual property.• Evaluated levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.• Ensured regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.• Maximized room occupancy at best rates and use up-selling techniques to promote hotel services… Show more • Oversaw the entire Front Office & Guest Services team of 21 members operation to maintain high standards for the dual property.• Evaluated levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.• Ensured regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.• Maximized room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Setting departmental objectives, work schedules, budgets, policies, and procedures.• Monitored the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.• Maintained good communication and working relationships with all hotel departments.• Conducted monthly communication meetings and produce minutes.• Recruited, managed, trained and developed the Front Office and Guest Services team.• Complied with hotel security, fire regulations and all health and safety legislation.• Acted in accordance with policies and procedures when working with front of house equipment and property management systems. Show less