Sachin Bhat Email & Phone Number

Pune, Maharashtra, India

Managing the portfolio of existing customers Understand Qualys product usage. Familiarize with the processes and tools used by our customers. Participate in customer meetings. Audit and analyze platform usage to identify opportunities. Learn industry best practices and benchmarks. Define the Learning & Development roadmap & strategy with the clients. Identify and document customer use cases. Develop a relationship of trust between the client and Qualys.… Show more Managing the portfolio of existing customers Understand Qualys product usage. Familiarize with the processes and tools used by our customers. Participate in customer meetings. Audit and analyze platform usage to identify opportunities. Learn industry best practices and benchmarks. Define the Learning & Development roadmap & strategy with the clients. Identify and document customer use cases. Develop a relationship of trust between the client and Qualys. Prepare and present Monthly and Quarterly Business Review. Work with Account Managers to develop the account. Work closely with Support, Engineering and Product Management. Escalation Management and liaison with various internal teams. Show less

Pune Area, India

As Security Admin for US and Canada based clients handling Symantec Endpoint Protection, Symantec Data Center Security & McAfee Antivirus.Antivirus Compliance, troubleshooting for non-compliant machines, end user remediation over remote support.Version upgrades, agent installation, Firewall and Intrusion Prevention Policies.Blocking \ allowing of USB drive access.Collaborating with the client teams.Follow ITIL processes such as Change, Incident management… Show more As Security Admin for US and Canada based clients handling Symantec Endpoint Protection, Symantec Data Center Security & McAfee Antivirus.Antivirus Compliance, troubleshooting for non-compliant machines, end user remediation over remote support.Version upgrades, agent installation, Firewall and Intrusion Prevention Policies.Blocking \ allowing of USB drive access.Collaborating with the client teams.Follow ITIL processes such as Change, Incident management. ------------------As System Administrator for Microsoft SCCM for US based clients.Monthly phased patching for Windows Security, Critical updates.Remediation, Log Analysis, Compliance reports for the clients.Create application packages, collections for software deployments.Remote support to end-users for troubleshooting and resolving patching, package deployment issues. Show less

Baner, Pune

Key Responsibilities:Managing a team of customer services staff.Arranging staff meetings.Recruiting, training, scheduling, coaching, counseling, and disciplining employees.Preparing and completing action plans.Implementing and upgrading the product versions installed at various clients. Helping to build good customer relations.Implementing Best Practices by studying, evaluating, and re-designing processes.Updates job knowledge by participating in educational… Show more Key Responsibilities:Managing a team of customer services staff.Arranging staff meetings.Recruiting, training, scheduling, coaching, counseling, and disciplining employees.Preparing and completing action plans.Implementing and upgrading the product versions installed at various clients. Helping to build good customer relations.Implementing Best Practices by studying, evaluating, and re-designing processes.Updates job knowledge by participating in educational opportunities. Show less

Mumbai, India

Proactively ensuring that a set of assigned large enterprise customers are successful in using CA Technology solutions. Positively impact the customer's real and perceived value of the solutions and relationship with CA Technologies by gaining and leveraging account intelligence and best practices in solution design and deployment. Successful execution of account planning and value programs. Key Skills -Ability to communicate effectively at all levels including senior… Show more Proactively ensuring that a set of assigned large enterprise customers are successful in using CA Technology solutions. Positively impact the customer's real and perceived value of the solutions and relationship with CA Technologies by gaining and leveraging account intelligence and best practices in solution design and deployment. Successful execution of account planning and value programs. Key Skills -Ability to communicate effectively at all levels including senior management and technical personnel.Ability to multitask (Attending various conference calls, preparing reports and minutes of the meeting along with external calls with the client teams.)An ability to coordinate high pressure situations by involving the appropriate resources (Sustaining engineering, support delivery etc) as necessary.Possess a good understanding of Technical Support and how it fits in with the Product development Life cycle.Able to handle an escalated situation. Show less

Managing User Accounts in Windows 2000 Active Directory.Managing GE and Genpact VPN Accounts.Troubleshooting System Related, Applications and VPN issues over the phone or using Remote Connectivity.Supporting GE employees across the globe regarding their login issues, password reset etc issues.Coordinating with other support teams such as Server, Network and Applications etc to ensure that the issue gets resolved within TAT.Reporting and MIS.

Vashi, Navi Mumbai, India

Call Monitoring, Providing feedback to the agents and coach them on their performance on weekly basis.Suggest training inputs required by agents based on evaluations on time as required.Generate reports as required by project on time. Conduct Team Meetings with Team Leader, Agents to update them regarding process related information, such as Customer Satisfaction Data, etc.

B.Sc., Chemistry

Activities and Societies: Youth Hostels of India, Scramblers Trekking Club, Saad Mountaineers.

Hsc, Science, Maths, History Etc

Ssc, Science, Maths, History,Etc