Sachin Gogri Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

In my role as Merchant Integrations Manager, I was responsible for leading the technical integration of merchant services and managing the onboarding process. My key responsibilities included:⚙️ Coordinating the technical integration of standard APIs into merchant services, ensuring a seamless and efficient process.⚙️ Onboarding and supporting new merchants, including managing non-standard, project-based integrations tailored to specific needs.⚙️ Serving as the internal escalation point for technical requests related to carrier APIs, ensuring timely resolution of any issues.⚙️ Optimizing Local Payment Methods (LPMs) for enhanced performance and user experience.⚙️ Utilizing Sumologic to analyze logs and metrics, reporting critical issues to engineering teams, and collaborating to drive continuous improvement in product functionality.

Mumbai, Maharashtra, India

As an Operations Engineer at Boku, I specialized in ensuring seamless integration and support across various teams. My role involved:⚙️ Collaborating closely with internal teams to facilitate smooth project rollouts and integration processes.⚙️ Acting as a subject matter expert for technical support, assisting with troubleshooting and resolving complex issues.⚙️ Analyzing and interpreting data to generate actionable insights that informed decision-making and optimization strategies.⚙️ Providing technical knowledge and advice during the pre-sales phase to assist Business Development in identifying and pursuing new opportunities.⚙️ Testing new Local Payment Methods (LPMs) and offering feedback to enhance their performance and user experience.

Mumbai, Maharashtra, India

❝As an Assistant Manager in Production Provisioning and Merchant Integrations at Tech Process Payment Services Limited (now ATOS Worldline), I played a pivotal role in activating merchant accounts, integrating payment gateways, leading a team, and providing post-integration support. My focus was on ensuring seamless integration, improving processes, and delivering exceptional service to merchants.❞✽ Core Responsibilities ✽⚙️ Merchant Account Activation: Ensured all required information was gathered and prerequisites were completed to activate merchant accounts.⚙️ Payment Gateway Integration: Managed the integration of the Tech Process Payment Gateway into merchant websites, including thorough testing before production launch.⚙️ Team Leadership: Led a team of 4 members, fostering motivation, achieving team goals, and delivering excellent service to merchants.⚙️ Recurring Payment Systems Implementation: Implemented NACH and SI systems for recurring payments, enabling various card types and services for merchants.⚙️ Post-Integration Support: Provided hands-on support to merchants post-integration, resolving technical issues efficiently with team collaboration.✓ Impact Contributions ✓ ✧ Process Improvement: Streamlined query redirection by ensuring technical, commercial, and risk-based queries were directed to the appropriate teams, improving response times and issue resolution.✧ Team Setup: Established and developed a cohesive team focused on delivering high-quality integration and support services, enhancing overall merchant satisfaction.

Mumbai, Maharashtra, India

❝As an Integrations Manager and Digital Wallets Specialist at The Mobile Wallet Pvt. Ltd., I led the integration of The Mobile Wallet and Pymnts on merchant websites, coordinated with vendors, and ensured the smooth operation of wallet applications while providing robust support to a large retailer network.❞✽ Core Responsibilities ✽⚙️ Integration Management: Implemented The Mobile Wallet and Pymnts across merchant websites, ensuring seamless functionality and an enhanced user experience.⚙️ Vendor Coordination: Oversaw integration with multiple vendors (Mail, SMS, Utility, etc.), ensuring streamlined processes and effective communication.⚙️ App Functionality Oversight: Monitored and optimized the performance of The Mobile Wallet and Pymnts apps, promptly identifying and resolving issues to ensure peak performance.⚙️ Integration Strategy: Developed and executed strategic integration solutions, including SDK and API implementations, to improve partner collaborations.⚙️ Issue Resolution: Partnered with Business Support and Production Support teams to resolve technical and business issues, such as TMW prepaid card activation and functionality.⚙️ Retailer Support: Provided comprehensive support to a large retailer base on The Mobile Wallet platform, ensuring high levels of satisfaction and operational efficiency.✓ Impact Contributions ✓ ✧ Successful Integrations: Integrated The Mobile Wallet and Pymnts on 100+ merchant websites, boosting payment options and user experience.✧ Vendor Coordination: Optimized processes with 10+ vendors for efficient integration.✧ App Performance Management: Resolved 95% of app issues promptly, ensuring high reliability.✧ Strategic Integration Solutions: Enhanced system performance with 20+ SDK and API integrations.✧ Retailer Support Excellence: Supported 500+ retailers, ensuring smooth onboarding and operations.

Mumbai, Maharashtra, India

❝As Deputy Manager and Senior Technical Support Executive at Avenues India Pvt Ltd, I managed technical support for CCAvenue and American Express Paygate. My role involved ensuring seamless operations, resolving technical issues, and leading a large technical support team. I collaborated with various internal teams and banking partners to ensure smooth integration and support for our clients.❞✽ Core Responsibilities ✽⚙️ Technical Support Management: Directed support operations for CCAvenue and AmEx Paygate, ensuring optimal performance and functionality.⚙️ Sub-Merchant Support: Resolved technical issues for a large sub-merchant base, meeting SLAs through various communication channels.⚙️ System Enhancements: Led system improvements and mentored a team of 25+ technical support professionals.⚙️ Team Coordination: Collaborated with Technology, Risk, Accounts, Compliance teams, and 44+ banking partners for effective integration and support.⚙️ Performance Evaluation: Maintained protocols, assessed team performance, and ensured 24x7 support coverage.⚙️ IT Help Desk and Integration Support: Provided support for AmEx PayGate, assisting merchants with integration in Test and Production environments.⚙️ Client Collaboration: Facilitated American Express credit card acceptance for key clients such as IRCTC, MakeMyTrip, and Flipkart.⚙️ Issue Resolution: Addressed level 2 issues promptly, coordinating with the escalation desk in Sydney.✓ Impact Contributions ✓ ✧ Operational Excellence: Achieved 99.9% uptime and optimal functionality for CCAvenue and AmEx Paygate.✧ Efficient Issue Resolution: Resolved 95% of technical issues within SLA, managing over 500 tickets monthly.✧ Enhanced Team Performance: Improved team effectiveness by 30% through targeted training and mentoring.✧ Successful Client Integration: Enabled AmEx credit card acceptance for major clients including IRCTC and Flipkart.

❝As a Technical Support Executive at Newgen Software Technologies Limited, I was responsible for implementing and troubleshooting Document Management Software (DMS), specifically Omni Docs (DMS) and Omni Capture (bulk scanning tool). I also managed data reporting using MS SQL 2000 for client sites, including ICICI Lombard.❞✽ Core Responsibilities ✽⚙️ Software Implementation and Configuration: Deployed Omni Docs and Omni Capture software across multiple regions in India, ensuring seamless integration with existing systems. Configured software to meet client-specific document management and bulk scanning requirements.⚙️ Technical Support and Troubleshooting: Provided first-line support to clients, addressing issues related to software installation, configuration, and operation. Diagnosed and resolved technical problems, ensuring minimal downtime and enhancing client satisfaction.⚙️ Data Reporting and Analysis: Utilized MS SQL 2000 to generate comprehensive reports for various business purposes, supporting data-driven decision-making. Maintained and optimized databases to improve report generation efficiency.⚙️ Client Management: Handled client site ICICI Lombard, ensuring high-quality service delivery and maintaining strong client relationships. Conducted training sessions for client IT staff, enhancing their proficiency in using Omni Docs and Omni Capture.⚙️ System Performance Monitoring: Monitored system performance and conducted regular maintenance to ensure optimal functionality. Identified potential issues and implemented preventative measures to avoid disruptions.

Mumbai, Maharashtra, India

❝As a Technical Support Executive, I was responsible for the implementation, troubleshooting, and testing of the Dsafe backup software at various client sites across Mumbai. My role focused on ensuring seamless software operation and providing exceptional technical support.❞✽ Core Responsibilities ✽⚙️ Deployed Dsafe Software at multiple client locations, configuring systems to meet specific data backup requirements.⚙️ Provided first-line support to clients, addressing software installation, configuration, and operational issues.⚙️ Diagnosed and resolved technical problems, ensuring minimal downtime and disruption.⚙️ Conducted extensive testing of Dsafe Software in different environments to ensure functionality and reliability.⚙️ Identified and fixed potential issues before deployment.⚙️ Delivered training sessions to client IT staff on the use of Dsafe Software.⚙️ Developed and maintained comprehensive documentation for software deployment and troubleshooting procedures.✓ Impact Contributions ✓ ✧ Successfully recovered 99.9% of client data during critical system failures, ensuring business continuity.✧ Implemented efficient data retrieval processes, reducing recovery time by 40%.✧ Recovered vital data for clients in over 50+ instances, minimizing data loss and boosting client confidence.

Master Of Business Administration (Mba) - Distance Education, Computer Technology | Computer Systems Technology, Second

Bachelor Of Computer Applications (Bca), Computer Programming, Specific Applications, Second

Gniit, Software

Ssc