Sachin Gurwe Email & Phone Number

Mumbai, Maharashtra, India

Nagpur, Maharashtra, India

> Spearheaded customer lifecycle management, leading to 90% client satisfaction & walkthrough delivery.> Customized onboarding process, boosting product adoption rate by 80%.> Implemented data analytics, improving product usage understanding across 150+ South Asia institutions, leading to a 200% contract expansion & $30K value addition > Implemented data analytics, increasing the Government R&D Consortium's product usage understanding across 55+ Indian… Show more > Spearheaded customer lifecycle management, leading to 90% client satisfaction & walkthrough delivery.> Customized onboarding process, boosting product adoption rate by 80%.> Implemented data analytics, improving product usage understanding across 150+ South Asia institutions, leading to a 200% contract expansion & $30K value addition > Implemented data analytics, increasing the Government R&D Consortium's product usage understanding across 55+ Indian institutions. Drove contract renewal from 1 to 3 years, raising its value to $30K> Designed and led interactive user training sessions, boosting product familiarization by 75%> Designed and executed comprehensive onboarding programs for Turnitin's Integrity, Plagiarism, AI Writing &Chat GPT Prompts and Assessment tools, boosting user response rate by 70%& CSAT scores by 90% ,leading to enhanced user proficiency and platform adoption> Collaborated cross-functionally with 3+ teams, streamlining onboarding experience and driving 45% faster implementation> Widely used tools- Airtable, Monday, Groove, Salesforce, Slack, Jira & Zoom; improving process efficiency by 45%> Utilized Chat GPT & AI Writing to enhance research paper and journal publication process for 50+researchers, boosting productivity and impact> Delivered impactful online & in-person training to 1000+ education professionals, boosting tool utilization by 35%> Spearheaded 70% of LMS integrations including Moodle, Sakai, Canvas & Blackboard, enabling seamless onboarding and minimal disruptions> Expeditiously mastered 15+ Saas tech products & LMS integrations, resolving20+ customer issues monthly with 88% satisfaction rate, leveraging empathy & technical acumen> Solicit & implement feedback to improve training: Seek customer & peer feedback on 90%+ sessions, raising participant satisfaction by 65%> Collaborated on the development & tracking of success metrics, resulting in 30%improvement in onboarding, adoption, & retention Show less

Hyderabad, Telangana, India

> Designed, Managed and executed full high stake ESL exams lifecycle for 1000+ K-12 students, implementing standardized rubrics & scoring, leading to 98% exam consistency.> Optimized logistical workflows, reducing average examination administration time by 15% and enhancing the delivery efficiency of candidate registration materials by 20%.> Designed and executed a comprehensive onboarding program for 50+ in-house teams , leading to 95% adoption rates and seamless… Show more > Designed, Managed and executed full high stake ESL exams lifecycle for 1000+ K-12 students, implementing standardized rubrics & scoring, leading to 98% exam consistency.> Optimized logistical workflows, reducing average examination administration time by 15% and enhancing the delivery efficiency of candidate registration materials by 20%.> Designed and executed a comprehensive onboarding program for 50+ in-house teams , leading to 95% adoption rates and seamless implementation of Cambridge Assessment solutions.> Leveraged customer feedback & onboarding data to pinpoint improvement areas; increased customer satisfaction by 15%.> Developed and led customized onboarding & training for Cambridge Assessment's English exams (Levels A &B), reaching 50+ test administrators & stakeholders.> Optimized examination center processes, increasing candidate registrations by 100% and streamlining inquiries and exam administration. Achieved process excellence, boosting overall center performance by 90%.> Coordinated and managed the recruitment process of 50+ trainers and facilitators. Show less

Bengaluru, Karnataka, India

> Developed and executed K-12 educational initiatives, boosting e-learning training by 75% for3000+ educators from 400+ academic institutions and enhancing digital content utilization in Maharashtra, Madhya Pradesh and Chhatishgrah regions.> Leveraged extensive knowledge of the K-12 industry to optimize academic outcomes.> Spearheaded operations, managing 50+ SOPs in implementation, logistics, finance, and training, boosting efficiency by 70%.> Exceeded… Show more > Developed and executed K-12 educational initiatives, boosting e-learning training by 75% for3000+ educators from 400+ academic institutions and enhancing digital content utilization in Maharashtra, Madhya Pradesh and Chhatishgrah regions.> Leveraged extensive knowledge of the K-12 industry to optimize academic outcomes.> Spearheaded operations, managing 50+ SOPs in implementation, logistics, finance, and training, boosting efficiency by 70%.> Exceeded 70% SLA targets 3 quarters consecutively, optimizing operational workflows for a55% increase in team efficiency.> Developed 15+ e-learning modules using simulation software, boosting Pearons's DigitALly Tutorial's user engagement by 75%.> Led high-impact field-based Impact Study Program, engaging 2000+ participants to evaluate learning initiative effectiveness.> Designed and executed a customer satisfaction survey resulting in a 70% increase in C-SAT scores.> Collaborated with 15+ co-trainers & resource coordinators, providing personalized mentoring, resulting in a 68% increase in training efficiency. Show less

Nagpur, Maharashtra, India

> Engineered customized onboarding program for 500+ new hires annually, focusing on the identification, analysis, and prioritization of learning needs.> Facilitated EQ Mapping, MBTI, and SWOT Analysis sessions for 30+ teams, promoting self-awareness,collaboration, and strategic planning.

Bengaluru, Karnataka, India

Oversaw a portfolio of 100+ mobile accounts, led initiatives that enhanced the TNA department's capabilities by 37%, established a structured feedback system to elevate future training by 15%, and elevated customer-engagement by 15% through value-added services.

Be, Computers

Diploma, Computer Technology

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