Sachin Jaiswal Email and Phone Number
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On the mission to help small and mid-sized businesses provide great customer service.Hi, I'm Sachin Jaiswal, a firm believer in the power of technology and its potential to build large-scale businesses.I graduated from IIT Kharagpur in Electrical Engineering in 2011. I began my career at Oracle as a product manager, creating data-driven products. After a year, I co-founded Innovaccer, a data analytics startup that evolved into a healthcare unicorn. In 2015, I launched niki.ai, reaching a GMV of 50M USD, aiming to simplify technology use for an underserved market in India.After my experiences at Innovaccer and Niki, I delved into customer support product leadership at Swiggy. This role offered a deep dive into the world of enterprise-level customer service, exposing me to its challenges and opportunities.This led to the birth of my third startup Kim with a mission to make this exceptional customer service available to all.Looking back, I can say that the seeds for Kim were sown when our business at Niki grew a lot and it led to a 10X increase in customer inquiries. We couldn't handle it well, and our 4.8-star rating dropped to 3 stars, revealing a harsh reality: Poor customer service is a mortality risk for growing businesses.With Kim, we make it easy for you to hire and manage remote customer service experts, so everyone can have great customer service.Ready to make your customer service awesome? Book a demo today with Kim! 🚀If you have any questions or ideas for collaboration, please reach out to me at sachin@kim.cc
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Co-FounderKim.Cc Aug 2023 - PresentSan Francisco, California, UsThe Customer Service company.With Kim, we are building an Upwork for customer support. It is a platform that caters to 25M small and mid-sized businesses across the internet. It also allows any agent to sign up and start answering customer queries without prior business context.
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Director Of Product Management. Customer ServiceSwiggy Dec 2021 - Aug 2023Bengaluru, Karnataka, In -
Co-Founder & CeoNiki Apr 2015 - Nov 2021Bengaluru, Karnataka, InWith Niki, we are building a full-stack Ramu Kaka - in service of 150 Mn Bharat households. While internet economy 1.0 was built for a DIY world, Bharat is used to a Do-It-For-Me culture. Our technology, operations and the team - everything is aligned to service this latent need - be a witness to the unlocking of Internet Economy 2.0 We are backed by fintech-focused venture capital firm EMVC, Unilazer Ventures, Mr. Ratan Tata, Japan’s Recruit Partners and Haresh Chawla among others. At Niki, our mission is to be in service of 150 Mn Bharat households and unlock 20% of this market by 2022.Be a part of this journey! -
Co-Founder And Vp, Business DevelopmentInnovaccer Dec 2013 - Mar 2015San Francisco, California, UsDuring my three years at Innovaccer, I began as VP of Operations, slicing and dicing data and using quants and machine learning to solve research problems. Following that, I was promoted to VP, Business Development, where I was in charge of Sales and Marketing and helped the company grow globally. -
Co-Founder & Vp, OperationsInnovaccer Aug 2012 - Dec 2013San Francisco, California, Us
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Product ManagerOracle Financial Services Software Ltd Aug 2011 - Aug 2012Austin, Texas, Us -
Local Committee PresidentAiesec Iit Kharagpur Jan 2010 - Jan 2011- Led a team of over 50 individuals, to ensure efficiency, accountability and sustainability of our Local Committee.- Was instrumental in organizing green events, key highlights were Vision Green and Energy Audit.
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Vice President, External RelationsAiesec Iit Kharagpur Apr 2009 - Dec 2009- Conceptualized the entire Go Green Campaign whichestablished a sound base for all the future projects of AIESEC.- Raked sponsorship from various companies.- Was the key person in managing our Local Board of Advisors.
Sachin Jaiswal Skills
Sachin Jaiswal Education Details
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Indian Institute Of Technology, KharagpurElectrical Engineering
Frequently Asked Questions about Sachin Jaiswal
What company does Sachin Jaiswal work for?
Sachin Jaiswal works for Kim.cc
What is Sachin Jaiswal's role at the current company?
Sachin Jaiswal's current role is Building The Customer Service company | Serial Entrepreneur | Building in public.
What is Sachin Jaiswal's email address?
Sachin Jaiswal's email address is sa****@****niki.ai
What is Sachin Jaiswal's direct phone number?
Sachin Jaiswal's direct phone number is +9195607*****
What schools did Sachin Jaiswal attend?
Sachin Jaiswal attended Indian Institute Of Technology, Kharagpur.
What are some of Sachin Jaiswal's interests?
Sachin Jaiswal has interest in Automation Industry, Consultancy, Fmcg Industry, Manufacturing Industry.
What skills is Sachin Jaiswal known for?
Sachin Jaiswal has skills like Business Development, Business Strategy, Project Management, Team Management, Competitive Analysis, Data Analysis, Entrepreneurship, C++, Team Leadership, C, Strategic Planning, Integration.
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